• Taught coding concepts to children ages 5-7, using age-appropriate tools like Scratch to introduce programming fundamentals in a fun and engaging way.• Developed lesson plans that emphasized creativity, problem-solving, and computational thinking through interactive activities and projects.

● Shared school or college experiences and gave advice on campus life, classes and professorsand teachers.● Engaged consistently with mentees through designated contact points using various methods.

• Led a diverse team of 8 students, providing comprehensive training in customer service and library operations, which enhanced team efficiency and fostered strong interpersonal and leadership skills.• Developed technology guidelines, advancing community digital literacy and enhancing the user experience with library resources.

●Oversaw check-in and check-out process of library books and materials at the circulationdesk.● Maintained records of items received, issued and returned.● Oversaw photocopiers, scanners, and computers and instructed patrons in proper use.● Opened and closed the library during specified hours and secured library equipment

• Established a comprehensive data analytics infrastructure from the ground up in an organization previously lacking any data tracking or analytics capabilities.• Designed and managed databases, ensuring data integrity and cleanliness for robust statistical analysis and accurate reporting.• Created impactful reports, dashboards, and visuals that significantly improved operational efficiency and supported executive decision-making.• Implemented efficient processes for assessing and triaging data-related issues, leading to swift incident resolution and effective issue tracking.• Communicated progress and key findings effectively with stakeholders, consistently meeting and exceeding service level agreements

● Translated client documents between languages.● Facilitated communication for people with limited language proficiency.● Mediated conversations for one-on-one and group discussions.● Delivered real-time, accurate oral translations and interpretations for clients.

● Helped organize and implement programs and projects to aid community and individuals.● Resolved complaints or issues using strong customer service and engagement skills.● Assisted with and organized programs, events, and activities to drive outreach initiatives.● Helped with prep, set up, and breakdown of community and public events.