Temidayo Alex-Oke Email and Phone Number
I am an IT Business Analyst, Change and Release Manager. Besides coordinating a team of five (5), coordinating change meetings, and working closely with executives, I have also gained extensive experience in developing new management programs, monitoring and evaluating KPIs, and completing detailed reports.Also, having worked as a Team lead, IT Service desk, Incident & Service Request Manager and Service Level & Catalogue Manager, I was tasked with managing a team of six(6) Service Desk Analysts. I was responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. All of these has built my leadership, communication and stakeholder management skills.In addition to my field experience, I am a holder of a Bachelor’s in Engineering degree in Electrical Engineering from the University of Ilorin. I am a certified ISO 20000 Lead Implementer, ITIL V4 Certified, Scrum Foundation Certified and Certified Business Analyst Professional. I recently graduated from the National Open University of Nigeria with Masters in Information Technology.Finally, I have demonstrated numerous times that I am a reliable team player with exceptional communication and analytical skills.
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Researcher Phd StudentChengdu University Of Technology Sep 2023 - PresentChinaPhd Student, majoring in Nuclear Science and Technology with focus in Artificial Intelligence -
InstructorThe Os Concepts Research And Consulting Limited Dec 2022 - PresentNigeriaAs an experienced CBAP instructor, I excel in teaching business analysis, aligning my comprehensive training with the latest IIBA standards. My focus is on preparing candidates for the CBAP exam, with an emphasis on practical skills and critical thinking. I blend theory with real-world examples to create an interactive learning environment and am committed to mentoring and continually updating my knowledge to offer relevant and effective training. -
Change ManagerHeritage Bank Plc Mar 2022 - Nov 2023Lagos, Nigeria -
Information Technology Business AnalystHeritage Bank Plc Feb 2022 - Nov 2023Lagos, Nigeria -
Scrum MasterHeritage Bank Plc May 2021 - Nov 2023Lagos, Nigeria -
Senior Business AnalystHeritage Bank Plc Apr 2021 - Nov 2023 -
Team Lead, It Service DeskHeritage Bank Plc Sep 2020 - Nov 2022Lagos, Nigeria -
Team Member, It Service DeskHeritage Bank Plc Sep 2015 - May 2018Lagos, Nigeria -
Associate ConsultantZimberine Consulting Limited Aug 2012 - Aug 2015LagosProcess Re-engineering, document and records management, organizational restructuring
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It Support SpecialistComputer Warehouse Group ( Cwg) Aug 2011 - May 2012Lagos, Lagos, NigeriaExperienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. I repair, modify, install, and advise in the management of software and hardware. -
It Support/Service DeskComputer Warehouse Groups (On-Site: Etisalat Nigeria) Sep 2009 - Aug 2011Lagos, Nigeria•General system administration which includes, deployment, 1st line support and management of hardware such as Computer systems, AVAYA phones. •1st line support and management of emails and account, antivirus installation.•Installation and management of printers/peripherals and system operating system, •Installation, troubleshooting and management of call centre applications (TABs, Scantalk) and third party applications.•1st line network support which includes, IP address deployment. •Attending to all servicedesk calls and logging them on fault and call database (Service Desk Plus) and preparing weekly reports.
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It Service DeskVirgin Nigeria Airways Sep 2008 - Aug 2009Lagos, Nigeria•Providing a single point of contact to customers,•facilitating the resolution of normal operational service with minimal impact on the customer within agreed service levels and business priorities,•Receiving IT related calls and responding to e-mail requests, •logging of calls into Faults and Call database (REMEDY),•first line IT support, assigning of calls to second line IT support if calls cannot be resolved at first level, •updating IT related inventory. -
Trainee EngineerF.A.O.Philips & Associates May 2008 - Aug 2008Lagos, NigeriaBuilding services consultancy: including feasibility studies, initial project conceptualization, Preparing tender documents and detailed electrical & mechanical design (air-conditioning systems, plumbing, fire alarm, lighting and electrical wiring systems,) for residential, commercial and industrial buildings.
Temidayo Alex-Oke Education Details
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Nuclear Science And Technology -
Electrical Engineering -
Osun State Polytechnic, IreeElectrical?Electronic Engineering
Frequently Asked Questions about Temidayo Alex-Oke
What company does Temidayo Alex-Oke work for?
Temidayo Alex-Oke works for Chengdu University Of Technology
What is Temidayo Alex-Oke's role at the current company?
Temidayo Alex-Oke's current role is CBAP | ITIL | ISO 20000 | ITSM.
What schools did Temidayo Alex-Oke attend?
Temidayo Alex-Oke attended Chengdu University Of Technology, University Of Ilorin, Nigeria, Osun State Polytechnic, Iree.
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