• Training administration and coordination • L&D database: training programmes,learning plans, etc.• Support the evaluation of training interventions, including behavioral assessments and online surveys, and provide data on the impact of interventions within the business.• ITF processes• Conducts a robust onboarding program for new joiners.• Partners with training vendors to develop tailor-made training content for staff.• Budgeting and Relationship Management - Negotiation.- Quality Assurance.- Communication.- Research Orientation.- Vendor Selection & Management.- Business Presentation Skills.- Effective management of training database.- Collation of Individual Training Plan (ITP) for all staff.

▪ Resolution of Customers complaints and providing feedback to all enquiries/requests within a set turnaround time. Solves customers’ issues effectively in the most compliant manner.▪ Generation of Internal and regulatory reports to establish trend and mitigate recurrence.▪ Enlightenment of staff on issues for first hand resolution to enhance customers’ satisfaction.▪ Service recovery where service failure has been established to ensure customer retention.▪ Direct liaison with various units to ensure resolution of customer’s complaints.▪ Escalating suggestions on process improvement to the team lead.▪ Handles irate customers effectively and ensures they do not leave the bank angrier than they came in.▪ Solves customers’ issues effectively in the most compliant manner.▪ Handles irate customers effectively and ensures they do not leave the bank angrier than they came in

Actively acquired knowledge in the field of finance. Knowledge which includes but is not restricted to accounting, economics, sales, networking, customer service and human resources

Mathematics teacher at Government College Keffi (GCK)