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Experienced Operations and Professional Services Executive with a demonstrated history of working in the information technology and services industry. Has spanned the range of boutique startups to global systems integrators. Skilled in Management, SaaS, Cloud Security, Salesforce, ServiceNow, and Software Implementation. Strong consulting professional graduated from Auburn University. (War Eagle!)
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Vp Customer ExperienceCai Software, LlcAtlanta, Ga, Us -
Svp Global OperationsTqa Sep 2023 - PresentAustin, Texas, Us -
Vice President Managed ServicesSimplus Mar 2021 - Sep 2023Salt Lake City, Utah, Us -
Practice Owner, Managing DirectorSimplus Feb 2019 - Mar 2021Salt Lake City, Utah, UsI joined Simplus as the Delivery Director of Managed Services to define and implement our methodologies, build the Customer Success and Services teams, and develop a data-driven business model. My role later expanded to Managing Director of the practice to create our GTM strategy and build and manage the pipeline for our $18MM+ recurring revenue while continuing to serve our existing 100+ accounts.
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Director Of Managed ServicesSimplus Sep 2017 - Feb 2019Salt Lake City, Utah, Us
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Practice Owner, Salesforce Managed Services & Customer SuccessAccenture Feb 2017 - Jul 2017Dublin 2, IeI originally joined Cloud Sherpas as a Sales Engineer, building and managing our partner technology stack to support the sales efforts of our BUs. I then transitioned into Managed Services as the first Customer Success Manager and eventually took on the Delivery and Operations Lead role as the team grew. While at Accenture, I ultimately became the North America Practice Owner for Salesforce Managed Services, responsible for a $5MM recurring revenue business covering a wide range of industry verticals and 40+ accounts. -
Delivery & Operations Sr. ManagerAccenture Aug 2015 - Feb 2017Dublin 2, IeCloud Sherpas was acquired by Accenture in August of 2015
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Delivery & Operations ManagerCloud Sherpas May 2015 - Aug 2015• Helped build a services practice with $2.5MM annual recurring revenue prior to acquisition by Accenture• Operationalized processes which govern the North America practice, including utilization metrics and measurement, invoicing, time tracking, SLA reporting, project staffing guidelines, customer onboarding, etc.• Developed strategies to provide value added services to increase customer footprint, including micro projects, QA as a service, and Health Checks• Created and executed Get Well Plans to enable troubled account teams to rescue at-risk clients• Supported customer onboarding, knowledge transfer, and operational processes, including support portal and workflows, customer training, project creation, etc.• Led requirement discovery discussions to prepare enhancement documentation and define success criteria• Coordinated and prepared results for quarterly account reviews to provide customers with insights into staffing alignment and business trends to ensure value realization• Strategized with offshore managed services teams to define best practices for working in the Salesforce platform, coach on customer interaction, and improve quality of life with a focus on work-life balance
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Pre-Sales Engineer, Salesforce Business UnitCloud Sherpas Aug 2014 - May 2015• Delivered product demos to prospects of Salesforce.com, ServiceNow, and Cloud Sherpas partner products including Backupify, Bomgar, Cloud Lock, Informatica, Spanning, and others• Certifications: Salesforce Administrator, CloudLock Administrator, Informatica Cloud, AirWatch by VMWare• Established and maintained partner relationships with each platform to nurture and grow pipeline• Published multiple blog posts on the official Cloud Sherpas website• Standardized battle card templates across all partner products for sales enablement
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Research EngineerGeorgia Tech Research Institute Aug 2013 - Aug 2014Atlanta, Georgia, Us• Developed and presented solutions to clients from the Missiles and Space Intelligence Center and US Navy• Researched customers’ needs and developed new skill sets required for client work• Supported multiple simultaneous projects with aggressive timelines and “impossible” problems• Modeled and built novel antennas/ systems using Ansys HFSS, FEKO, ADS, and 3D printers• Active Top Secret clearance -
Senior ConsultantAirwatch May 2012 - Jul 2013Palo Alto, Ca, Us• Delivered product demos to prospective customers and executives relative to their use cases• Prospected existing customers to generate leads for additional products and services including Enterprise Content Collaboration software • Implemented Enterprise Mobility Management (EMM) through SaaS and On-premise deployments• Listened to customer needs and provided customized solutions for products and services• Developed integration plans per customer infrastructure and sizing requirements• Provided hands-on training for classes of up to 40 students• Managed feature requests/ worked with product management merging customer vision and product• Consulted for industry verticals including retail, healthcare, medical devices, government, education, transportation, and hospitality -
Research EngineerGeorgia Tech Research Institute Dec 2010 - May 2012Atlanta, Georgia, Us
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Electrical EngineerNeptune Technology Group 2008 - 2010Tallassee, Al, Us• Performed research and development for next generation utility meter automation• Characterized the electromagnetic effects of polymers on antenna systems• Embedded systems programming on Silicon Labs and Texas Instruments micro-controllers• Developed third-party product supplier relationships to enhance the quality of Neptune's manufacturing processes
Paul Temple Skills
Paul Temple Education Details
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Georgia Institute Of TechnologyCoursework In Electrical And Computer Engineering -
Auburn UniversityWireless Electrical Engineering
Frequently Asked Questions about Paul Temple
What company does Paul Temple work for?
Paul Temple works for Cai Software, Llc
What is Paul Temple's role at the current company?
Paul Temple's current role is VP Customer Experience.
What is Paul Temple's email address?
Paul Temple's email address is pa****@****ure.com
What is Paul Temple's direct phone number?
Paul Temple's direct phone number is (404) 665*****
What schools did Paul Temple attend?
Paul Temple attended Georgia Institute Of Technology, Auburn University.
What skills is Paul Temple known for?
Paul Temple has skills like Cloud Computing, Enterprise Software, Integration, Management, Product Management, Saas, Cloud Security, Salesforce.com Administration, Servicenow, Mobile Device Management, Software Implementation, Pre Sales Technical Consulting.
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