Paul Temple Email & Phone Number

Atlanta, GA, US

Austin, Texas, US

Salt Lake City, Utah, US

Salt Lake City, Utah, US

I joined Simplus as the Delivery Director of Managed Services to define and implement our methodologies, build the Customer Success and Services teams, and develop a data-driven business model. My role later expanded to Managing Director of the practice to create our GTM strategy and build and manage the pipeline for our $18MM+ recurring revenue while.

Salt Lake City, Utah, US

Dublin 2, IE

I originally joined Cloud Sherpas as a Sales Engineer, building and managing our partner technology stack to support the sales efforts of our BUs. I then transitioned into Managed Services as the first Customer Success Manager and eventually took on the Delivery and Operations Lead role as the team grew. While at Accenture, I ultimately became the North.

Dublin 2, IE

Cloud Sherpas was acquired by Accenture in August of 2015

• Helped build a services practice with $2.5MM annual recurring revenue prior to acquisition by Accenture
• Operationalized processes which govern the North America practice, including utilization metrics and measurement, invoicing, time tracking, SLA reporting, project staffing guidelines, customer onboarding, etc.
• Developed strategies to provide value added services to increase customer footprint, including micro projects, QA as a service, and Health Checks
• Created and executed Get Well Plans to enable troubled account teams to rescue at-risk clients
• Supported customer onboarding, knowledge transfer, and operational processes, including support portal and workflows, customer training, project creation, etc.
• Led requirement discovery discussions to prepare enhancement documentation and define success criteria

• Delivered product demos to prospects of Salesforce.com, ServiceNow, and Cloud Sherpas partner products including Backupify, Bomgar, Cloud Lock, Informatica, Spanning, and others
• Certifications: Salesforce Administrator, CloudLock Administrator, Informatica Cloud, AirWatch by VMWare
• Established and maintained partner relationships with each platform to nurture and grow pipeline
• Published multiple blog posts on the official Cloud Sherpas website
• Standardized battle card templates across all partner products for sales enablement

Atlanta, Georgia, US

• Developed and presented solutions to clients from the Missiles and Space Intelligence Center and US Navy
• Researched customers’ needs and developed new skill sets required for client work
• Supported multiple simultaneous projects with aggressive timelines and “impossible” problems
• Modeled and built novel antennas/ systems using Ansys HFSS, FEKO, ADS, and 3D printers
• Active Top Secret clearance

Palo Alto, CA, US

• Delivered product demos to prospective customers and executives relative to their use cases
• Prospected existing customers to generate leads for additional products and services including Enterprise Content Collaboration software
• Implemented Enterprise Mobility Management (EMM) through SaaS and On-premise deployments
• Listened to customer needs and provided customized solutions for products and services
• Developed integration plans per customer infrastructure and sizing requirements
• Provided hands-on training for classes of up to 40 students

Atlanta, Georgia, US

Tallassee, AL, US

• Performed research and development for next generation utility meter automation
• Characterized the electromagnetic effects of polymers on antenna systems
• Embedded systems programming on Silicon Labs and Texas Instruments micro-controllers
• Developed third-party product supplier relationships to enhance the quality of Neptune's manufacturing processes

Coursework In Electrical And Computer Engineering

Bachelor Of Science (B.S.), Wireless Electrical Engineering