Tressa Emplit Email & Phone Number

Portland, Oregon

● Developed and implemented IT Project Portfolio and Project Roadmap based on PMI best practices, utilizing the Atlassian JIRA, JIRA Advanced Roadmaps, and JIRA Service Manager.● Enhanced PMOs project intake, evaluation, and approval process through JIRA Service Manager.● Development of standardized project artifact templates and process documentation within Confluence.● Orchestrated integration of two acquired product lines, managing website consolidation, rebranding, customer support transitions, updated legal terms, and customer communication.● Spearheaded cross-functional M&A integrations, streamlining work streams and ensuring TSA compliance while managing project risks and costs.● Orchestrated the integration of M&A contractors and vendors. Including updated service agreements, scope of work, NDAs, and transition of ownership of hardware and software licenses, and sunsetting of duplicative applications.● Led the implementation of new business applications Gainsight CS, AMEX GBT, Clarizen, WorkRails, and SecureWorks.● Led software migration projects, notably from Atlassian On-Prem to Atlassian Cloud including the transition of confluence spaces, JIRA Projects, and JIRA integrations with GitHub and Xray.● Spearheaded a cross functional team to develop and implement a Procurement Process for new vendors, existing vendors, and contractors utilizing Jira Service Management intake and approval workflows.● Partnered with Accounting team around the development of ASC606 revenue recognition project in JIRA, document management within SharePoint, and user acceptance testing of month end close processes under ASC606 in meet upcoming audit requirements.● Proficient in utilizing Atlassian Suite, JIRA Service Manager, JIRA Advanced Roadmaps, Smartsheet, MS Teams, MS Office 360, MS Project, MS Visio, and LucidChart.● Demonstrated ability to quickly adapt to new environments and learn rapidly.

● Pioneered project portfolio management for strategic initiatives, optimizing resource allocation and enhancing operational efficiency across the organization.● Implemented 10,000 feet to assist with resource management and planning for the strategic project portfolio.● Partnered with the Marketing team for the implementation and replacement of the Intranet, including the development of department pages, approval workflows, ensuring all policies are up to date, and the rebranding of patient documentation and handouts that are stored on the Intranet. ● Partnered with cross-functional teams to implement Patient Self Service model, empowering patients to access lab results online and communicate directly with nurses.● Enhanced patient access through the implementation and launch of Lyft for Business to allow health centers to assist patients with getting to and from their appointments when transportation was not available. ● Orchestrated two large-scale company events for 500+ employees, managing logistics, budget, and ensuring seamless execution of all event components.● Partnered with medical director, clinicians, and training team to facilitate medical protocol training, ensuring timely development and procurement of training materials, transportation, and hotel arrangements.

● Spearheaded music integration project across 20 health centers to enhance patient privacy. Including placement and wiring of central speaker system, setup of music streaming appliances, working with clinic managers to select business approved music stations, and provided training.● Orchestrated contact center migration from Cisco Unified Communications Manager (On Prem) over to Fuze (SaaS), including the transition of CTI Ports, DID phone numbers, 800 numbers, queue recordings, call workflows, agent workflows, reports, UAT, and training for the call center representatives.

● Oversaw the development and implementation of support workflows and network operation processes.● Managed consultants and engineering teams around the on-going network design, maintenance, and optimization to keep pace with company growth.● Orchestrated two data center moves including documentation server to switch ports, port configurations of switches and routers, ensure correct power requirements, coordination of the physical hardware moves, server racking, and ensured warranty compliance. ● Implementation of VMWare SAN, and the consolidation of physical machines to virtual machines to save on rack space and power.● Led the transition from Citrix to Microsoft RDP, driving cost savings while maintaining seamless remote access to critical applications.● Established proper backup and restore processes were in place to ensure business continuity.● Implementation and maintenance of business applications Microsoft Dynamics, ADP Payroll and HR solutions, LMS, and RaisersEdge.● Partnered with contractors and facilities team around new building construction and building moves. Including the identification of power, data drops, and IT closet configuration. ● Coordinated material procurement and required services for projects within budget requirements.● Managed organization-wide IT budget, overseeing procurement, licensing, and maintenance agreements ● Provided companywide communication around downtime related to outages, incidents, or maintenance.

● Spearheaded implementation of Symantec Altiris Service Desk, revolutionizing IT ticket management and workflow efficiency across the organization.● Partnered with a local IT vendor and the purchasing team to create an IT inventory stock solution, reducing the IT team’s ability to replace health center workstations from one to two weeks to less than two days. ● Led cross functional teams in the development and implementation of employee onboarding and offboarding standards and automation by using workflows and templates within the service desk ticketing system.● Partnered with the business to create and onboard additional help desk systems for internal operations teams. (Facilities and HR)● Partnered with contractors and facilities team around new building construction and building moves to ensure power, data drops, purchase workstations, printers, wall mounts, and install hardware based on project roll out schedule.● Led the roll out of replacement and setup of the printers and copy machines including training of health center staff for all 23 locations.● Provided training and guidance around proper ticket management, documentation, and escalations.● Provided training to the business on how to utilize the ticketing system and properly submit ticket requests.● Developed and documented process and procedures around documentation and ticket escalations.● Audit ticketing queues to ensure both support and infrastructure teams are meeting SLA's and creating metric reports.● Partner with Infrastructure team leadership around escalation prioritizations.● Administered and maintained the VOIP Cisco Unified Call Manager, Unity, and Contact Center IVR.● Managed customers' expectations of support and technology functionality to provide positive user experience.● Provided companywide communication around downtime related to outages, incidents, or maintenance.● Demonstrated ability to quickly adapt to new environments and learn rapidly.

● Developed role-based access for new employees based on group policy, including access to share folders, personal folders, and appropriate business applications based on job function. ● Coordinate new employee onboard training around getting logged in to the computer, set up outlook, share drives, personal drives, printers, and discuss proper document management.● Managed backup and restoration and set up the coordination of the backup tape delivery schedule with Iron Mountain.● Partnered with our Patient Services team to roll out paperless Electronic Health Records (EHR) to all health centers. Including the configuration and testing of using the Electronic Health Records solution (NextGen) over Citrix Server farm and print labels. ● Developed the roll out plan to implement wall mounts within 20+ health centers to support HER project. Including procurement of new workstations, workstation builds, the placement of power, data drops, installation of wall mounts, and removal of dumb terminals.● Managed the installation and configuration of new ADP E-Time time clocks throughout all 20+ locations.● Work with contractors and facilities team around new building construction and building moves to ensure power and data drops are available in correct locations, set up and implementation of workstations and printers.● Administered the VOIP Cisco Unified Call Manager, Unity, and Contact Center IVR.● Created “How to” documentation and training materials for new systems and processes.● Partnered with IT and Finance leadership to transition the businesses IT related software and hardware purchases and renewals under the IT Departments budget for ongoing budget management.● Ensured the IT team provided excellent customer service onsite and over the phones.● Development and management of on-call schedules for both support and infrastructure teams.