Tenasha Ross Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

-Managing schedules and calendars: Organizing meetings, appointments, and events for the VP and Sr. Director, and ensuring they are prioritized efficiently.-Screening and managing communications: Handling emails, and other correspondence, and responding or redirecting as appropriate.-Making travel arrangements when necessary: Booking flights, hotels, transportation.-Assisting with meetings: Preparing agendas, taking meeting minutes.-Preparing documents and presentations: Drafting Excel reports as well as creating slides for presentations.-Coordinating tasks, deadlines, and resources for special projects or initiatives.-Acting as a liaison: Communicating and coordinating with internal and external stakeholders on behalf of the executive.

Lowell, North Carolina, United States

-Handled inbound calls, emails, texts and online chats: Assisting customers with their inquiries in regards to vehicles seen on the company’s websites.-Provided product information: Answering questions about vehicle features, specifications, pricing, and availability.-Assisted with sales inquiries: Guiding customers through the sales process, providing quotes, and facilitating purchases and dealership appointments.-Resolved customer complaints: Addressing customer concerns, resolving issues, and escalating complex problems to appropriate channels when necessary.

Charlotte, North Carolina, United States

-Trained, led and hired the leasing team.-Processed applications and conducted credit checks.-Met with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.-Collaborated with the Property Manager and regional marketing team to produce advertising materials to increase occupancy when needed. -Prepared budgets and financial reports.-Collected monthly fees and maintained records of payments and rental activity while keeping delinquency down. -Filed evictions when necessary.-Handled all move out procedures and charges associated.

Charlotte, North Carolina Area

-Worked closely with the Marketing Manager to enhance our social media presence as well as contribute to social events held at the property. -Accomplished customer service human resource objectives by recruiting, selecting, training, and coaching a leasing staff of 10 employees and up to 30 employees during the Annual Turn process. -Improved occupancy by conducting weekly surveys of competitors in the market while studying, evaluating, and re-designing marketing and leasing processes. -Managed the leasing and sales team while communicating job expectations. -Answered customers’ questions, resolved problems, and maintained customer satisfaction by providing problem-solving resources.-Implemented outstanding production, productivity, quality, and customer-service standards while representing the property at events and conventions.

Greenville, North Carolina Area

-Contributed to marketing strategy by studying and tracking changes with competitors within the market as well as monitoring the competitions’ marketing efforts. -Obtained market information such as occupancy, leasing specials and leasing events.-Maintained relations with residents and prospects by organizing and developing social events determining company presence at conventions, campus programs to drive sales and occupancy. -Provides short- and long-term market forecasts and reports by directing market research collection and analysis. -Reported to the Property Manager and Regional Manager weekly to access monthly budget for marketing and social events. -Ran all social media platforms by posting daily as well as monitoring engagement.

Greenville, North Carolina Area

-Maintained property rentals by advertising and filling vacancies, generated leases, and maintaining the premises.-Prepared leasing files and reports by collecting, analyzing, and summarizing data and trends.-Worked with vendors in the customization of renovated units.-Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units during construction.-Accomplished set financial objectives by collecting rents, paying invoices and preparing an annual budget.-Leased property to 20% occupancy to 96% in less than a year. -Maintained the property with the maintenance supervisor by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations as well as contracting with landscaping services.-Secured the property by contracting with security patrol service, installing security devices, enforcing precautionary policies, and responding to emergencies 24/7.-Established rental rates by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.-Maintained the building systems by contracting for maintenance services and supervising repairs with the Maintenance Supervisor.

Greenville, North Carolina, United States

-Floated to 5 sister properties weekly to assist with leasing duties as well as running the property when the Property Manager was away.-Provided current and prospective residents with the best possible customer service to retain resident retention.-Stayed up to date with all promotions/leasing incentives for our property as well as the competitors in our market.-Engaged with each prospect and followed up until they have set an appointment and found a home within our portfolio.-Handled incoming sales by phone, email, and online chat.-Logged all activity into the company provided databases; Entrata and Yardi in a timely and accurate manner.- Always displayed a high level of professionalism and integrity at all times in dealing with residents, prospects, employees, vendors as well as competitors in the market.

Greenville, North Carolina Area

-Provided an amazing shopping experience that will encourage customers to return.-Displayed product knowledge and customer experience skills.-Provided leadership support to help run the store when managers were away and also present.-Covered the sales floor zone and ensured that assigned areas are up to visual standards.Assists in the opening and closing of the store.Works the register, processes sales transactions, and uses product knowledge to drive add on sales.Closes out the register and communicates any shortages or overages to the store manager.Assists with planogram changes including store map, wall, fixture, and merchandising mix.Work with store management to ensure there’s no misuse of company property or theft.Supports the maintenance and organization of the stock room.Trains and coaches new sales associates as needed to help them quickly get acclimated to the team.

Greenville, North Carolina, United States

-Created resident and prospect events and marketing for prospective lessees on campus and throughout the community. -Listed current vacancies on all pertinent platforms.-Drafted and approved legally sound and detailed lease agreements.-Directed guided tours of each rental and the property when needed.-Performed relevant inspections prior to returning lessees' deposits.-Scheduled property-related maintenance, as needed.-Assisted the Marketing Manager in creating promotions to drive leasing numbers and occupancy.

Greenville, North Carolina, United States

-Provided current and prospective residents with the best possible customer service to retain resident retention.-Stayed up to date with all promotions/leasing incentives for our property as well as the competitors in our market.-Engaged with each prospect and followed up until they have set an appointment and found a home within our portfolio.-Handled incoming sales by phone, email, and online chat.-Logged all activity into the company provided databases; Entrata and Yardi in a timely and accurate manner.- Always displayed a high level of professionalism and integrity at all times in dealing with residents, prospects, employees, vendors as well as competitors in the market.

Greenville, North Carolina, United States

-Helped drive sales through engagement of customers, suggestive selling, and sharing product knowledge.-Assisted with floor sets for holidays and new inventory stocking.-Greeted every customer in a welcoming manner while also responding to customers' questions.-Directed customers by escorting them to racks and counters and dressing rooms.