Timothy Naumann Email & Phone Number

Fort Worth, Texas

• Monitored and coordinated the activities of guest service staff including cashiers, deli service personnel and maintenance/housekeeping crew maintaining guest-accessible facilities such as showers.
• Addressed guest service issues and complaints escalated to me, with the goal of ensuring every guest received a satisfactory experience on every visit to our store.

Haslet, Texas

• Pick inventory items from warehouse to accurately fill customer orders.
• On shipping dock, sort and containerize customer packages by destination and load onto trucks.

Snyder, TX

• Converted college textbooks to several electronic formats designed to be fully accessible to readers with vision or mobility impairments.
• Developed a suite of helper applications to facilitate the conversion process, enabling technicians to increase productivity by more than 600% while ensuring a higher quality, more consistent output.

Southlake, TX

• Provided technical assistance to internal and external clients using SABRE products and services.
• Performed monitoring and maintenance of mission critical systems employed by Airline clients in locations around the globe to implement cargo handling, staffing, gate assignment, yield optimization and other functions.
• Prepared and distributed monthly data packs to clients.

Fort Worth, TX

• Provided on-demand telephone hardware and software technical support to Flashnet distributors in the field.
• Maintained under 1-minute hold times and a 99.5% first-call resolution rate in order to serve as a strong selling point to potential clients and recruits.

Fort Worth, TX

• Hired, trained, scheduled, mentored and supervised all customer-facing personnel, including customer service supervisory staff.
• Established and enforced policies with respect to customer-service related issues and cash flow requirements. Maintained inventories of all consumable supplies.

Irving, TX

Accepted incoming calls from policyholders, providing account or policy information and executing policy changes.

Arlington, TX

• Supervised Cashiers and Courtesy Clerks, assuring provision of fast, accurate service.
• Addressed and resolved customer complaints, concerns and other issues.

Associate Of Applied Science, Information Technology, 3.74 Gpa

● Course of study included programming in C++, Java, JavaScript, HTML5, CSS3, SQL and ASP.NET, database design, and IT security. ● 3.74.

Certificate, Information Technology Support, 3.5 Gpa

Certificate, Web And Internet Services Ii, 3.67 Gpa

Journeyman, Aircraft Armament Systems Technology

Course of study included basic electrical principles, AC circuits, circuit maintenance and principles of digital circuitry.