Tendai Chibwe Email & Phone Number

Canada

• Conducted detailed audits of financial records to ensure accuracy and compliance with company policies and procedures• Identified discrepancies in revenue reports, investigated root causes, and implemented corrective actions to prevent future errors• Performed regular reviews of sales transactions, invoices, and receipts to verify proper recording and allocation of revenue• Collaborated with cross-functional teams including finance, operations, and sales to resolve revenue-related issues• Developed comprehensive audit programs and checklists to streamline the auditing process• Utilized data analysis tools such as Excel or SQL queries to extract relevant information for auditing purposes• Prepared clear and concise audit reports summarizing findings, recommendations, and action plans for management review• Ensured compliance with industry regulations (e.g., GAAP) during the auditing process• Implemented automated systems or software solutions to improve efficiency in revenue auditing procedures• Analyzed financial statements, including income statements, balance sheets, and cash flow statements• Trained new team members on revenue auditing processes, standards, and best practices

Canada

 Greeting customers, answering their questions, and quickly helping them find the products they sought. Position company products by providing customers leveraging product knowledge and strong communication skills to drive purchase decisions with more than 80 customers daily, generating $ 10,000 in product sales monthly Quickly triage incoming calls and escalated calls when necessary, reducing the average time of resolutions by 20 percent Handled an average of 80 customer inquiries per day, resulting in 90 percent customer satisfaction Maintained an extensive knowledge base of the evolving product offering and improved customer retention by 10 percent by proactively recommending new products to customers. Maintained a courteous, empathetic attitude towards customers, reducing complaints about service by 30 percent

Harare, Zimbabwe

 Offered advice and guidance to customers on various digital banking platforms available and self-service options to make their banking easier, faster and more convenient to an average of 50 customers per day, maintaining a 94 percent customer satisfaction Presented new and additional products and services to existing customers by sending them emails of the products and proactively calling them to advertise the various goods and services on offer Cross-selling products and services to potential customers through cold-calling potential customers and proactively going to social events to promote the different products the bank had to offer. Handling customer complaints and solving their problems through positive communication and attentive listening

Harare, Zimbabwe

 Prevented accounting errors through close attention to details and willingness to double and triple-check work to ensure 100 percent customer satisfaction  Performed month-end reconciliations of accounting records to resolve discrepancies and ensure compliance with accounting standards and interagency using Pastel accounting software.  Audited and analyzed over 100+ credit transactions to assist senior accountant in verifying the sales tax charged Preparation of financial statements of different clients Helping clients calculate Value Added Tax and Pay as You Earn Tax Filing Documents

Master Of Business Administration - Mba, Business Administration And Management, General

TRU is a comprehensive, learner-centred, sustainable university that serves its regional, national, and international learners and their.

Bachelors In Accounting, Accounting

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Bachelors In Accounting, Accounting