IT strategy and roadmap developmentManage IT-business interactions; Represent technology in business interactions and create key technical competencies.Interact with IT as lead Business divisions and parties to guarantee stakeholder cooperation and coordinationCreate, construct, and execute business perspective work plans to define tasks and resources for complex organization-wide initiatives.Set performance criteria and provide project team members… Show more IT strategy and roadmap developmentManage IT-business interactions; Represent technology in business interactions and create key technical competencies.Interact with IT as lead Business divisions and parties to guarantee stakeholder cooperation and coordinationCreate, construct, and execute business perspective work plans to define tasks and resources for complex organization-wide initiatives.Set performance criteria and provide project team members feedback.Strategically align project portfolio with corporate goals;Large projects or portfolios need risk management and change management.Work with stakeholders to identify and resolve scope changes.Oversee operations coordination, analysis, and reporting. Show less

Implementing Change Management, Project Management, Business Continuity, Disaster Recovery, and Weekly Reporting for 100% client satisfaction.Maintaining service uptime at 99.9% for Service Level Agreement clients’ Microsoft Hyper-V and VMware vSphere, ESXi, and vCenter data centers running on Dell Blades and HPE ProLiant blades and MSA, Nimble, and 3Par SAN storage clusters.Designing and administration experience for Windows Server 2012 - 2022, setting up Active Directory, DHCP, DNS… Show more Implementing Change Management, Project Management, Business Continuity, Disaster Recovery, and Weekly Reporting for 100% client satisfaction.Maintaining service uptime at 99.9% for Service Level Agreement clients’ Microsoft Hyper-V and VMware vSphere, ESXi, and vCenter data centers running on Dell Blades and HPE ProLiant blades and MSA, Nimble, and 3Par SAN storage clusters.Designing and administration experience for Windows Server 2012 - 2022, setting up Active Directory, DHCP, DNS, Group Policy, File Server, and RDS.Maintaining a 100% resolution rate by discerning, researching, reporting on, and resolving IT problems according to the ITIL Problem Management framework.Improve business continuity and disaster recovery response times by designing and implementing offsite server workload replication, along with backup procedures using Acronis, Veaam Backup, and AltaroReducing technicians' intervention by 50% through the use of System Centre Configuration Manager, Intune, and GPOs for application deployments, OS installations, and Windows Updates.Developing detailed technical documentation that supported all systems and network setups, improving technicians' comprehension by 40%.Enhancing security by 100% with the use of Firewalls (SonicWall, Fortinet) as well as Antivirus (ESET, Bitdefender, Kaspersky) deployments.Eliminated to 0 use of consumer remote access software by setting up site-to-site VPN tunnels, Remote Access VPN, and SSL VPN tunnels per customer requirements.Enhancing collaboration and productivity by 50% with multiple migrations to Exchange Online, Teams, and SharePoint-based document management systems, and Power Automate workflows that eliminate emailing of documents for approvals.Design and implement user and device identity management with Azure Active Directory and Intune MDM/MAM as well as hybrid and co-management solutions.Azure administration using ARM templates, and resource groups. Show less

• Maintained Hyper-V Windows 2012R2-based Active Directory system with 250 users, 48 hosted virtual machines, and 12TB of storage.• Eliminated loss of user data by 90% using Group Policy configured roaming profiles and redirected folders.• Managed user accounts, permissions, and access rights in Active Directory, resulting in a 20% reduction in user-related issues and a 10% increase in user satisfaction.• Installed, configured, and maintained Windows Server operating systems… Show more • Maintained Hyper-V Windows 2012R2-based Active Directory system with 250 users, 48 hosted virtual machines, and 12TB of storage.• Eliminated loss of user data by 90% using Group Policy configured roaming profiles and redirected folders.• Managed user accounts, permissions, and access rights in Active Directory, resulting in a 20% reduction in user-related issues and a 10% increase in user satisfaction.• Installed, configured, and maintained Windows Server operating systems, including Windows Server 2008/2012/2016/2019, resulting in a 25% increase in system reliability and availability.• Resolved 10-15 tier III trouble tickets for users related to hardware and software issues and achieved recognition for resolution times• Performed Active Directory Services administration and management to include design, clean-ups, and routine maintenance and configuration Show less

• Managed Active Directory, DNS, DHCP, and GPOs for 80+ workstations and 250+ users• Supported Windows 2003, and 2008 server administration, troubleshooting RDP and IPv4 issues.• End user workstation setup and troubleshooting.• Printer installations and troubleshooting.End user workstation configurations, maintenance and support