Tendy Mapanda Email & Phone Number

London, Greater London, United Kingdom

To drive and / or operate trains as rostered in accordance with rules and procedures to the highest standards of safety and customer service. Operate the train in accordance with working manual procedures, safety and emergency procedures, following the timetable, specified operating procedures and environmental considerations. Carry out safety and emergency procedures. Identify, and where possible rectify train defects. Provide customers with correct and timely information about… Show more To drive and / or operate trains as rostered in accordance with rules and procedures to the highest standards of safety and customer service. Operate the train in accordance with working manual procedures, safety and emergency procedures, following the timetable, specified operating procedures and environmental considerations. Carry out safety and emergency procedures. Identify, and where possible rectify train defects. Provide customers with correct and timely information about delays, emergency situations, and general customer travel information. Communicate with the line controller or other personnel, for example, Signal Operators, Train Maintenance and Station Staff about train delays, safety, security and emergency matters. Carry out train operational safety checks prior to entering service. Safely dispose of the train at the end of service. Drive the train in accordance with line practices. Ensure a personal responsibility for an up to date knowledge of events that may affect train timings through reading notices and traffic circulars. Gather information required for duty for example, train times, train location and train route. Ensure the train is brought into service at the specified time and follow the scheduled train timetable. Maintain passenger safety at all times and complete incident report forms when incidents occur on duty. Show less

London, Greater London, United Kingdom

Working as a volunteer with young people across Greater London to promote safe and responsible travel across the transport network.Visiting schools and Junior Citizenship Scheme events across London raising awarenessWorking to reduce anti-social behaviour on public transport

London, Greater London, United Kingdom

Provide a safe and secure environment for all bus station and interchange users, ensuring compliance with LBSL's General Policy Statement Be familiar with LBSL's Code of Conduct for the operational use of bus stations and ensure compliance by all partiesAware of the physical security requirements of the facility / area, developing and implement emergency plans as appropriate and providing a high profile visible presence to all users of the facility / area. Supervise the operation of the… Show more Provide a safe and secure environment for all bus station and interchange users, ensuring compliance with LBSL's General Policy Statement Be familiar with LBSL's Code of Conduct for the operational use of bus stations and ensure compliance by all partiesAware of the physical security requirements of the facility / area, developing and implement emergency plans as appropriate and providing a high profile visible presence to all users of the facility / area. Supervise the operation of the bus station or interchange to ensure efficient use of space and minimum disruption to all users. Monitor and report all potential or actual problems and take the necessary steps to ensure immediate safety and seek remedial action.Establish and maintain good working relationships with all bus operators, neighbours and tenants using the facility or interchange, treating all bus operators in an equitable manner.Be familiar with all operators ' contractual requirements and ensure these are fulfilled.Take necessary action to resolve conflicts of interest and draw them to the attention of senior management where local resolution is not successful.Be aware of the operational characteristics of the facility / area and any temporary or permanent changes, ensure efficient and considerate use of spaceProvide service and information to all customers, liaising with bus operators so that all disruptions are known about and communicated to passengers. Advise bus operators ' staff of operational difficulties or events within or around the bus station or interchange that may affect servicesMaintain adequate supplies of publicity materials.Be aware of all bus and coach routes serving the siteBe familiar with LBSL's arrangements with contractors, monitor performance against contracts and take necessary action to ensure compliance and recommend improvementsWork closely with LUL and ‘ British Rail ' on operational and emergency issues. Assist Network Traffic Controllers as may be required Show less

London, Greater London, United Kingdom

Check passengers ' travel documents for validity and detect irregularities in order to maintain proper fare collection standards by platform staff and to minimize revenue loss from passenger and staff fraud and other revenue related causes Advise staff or submit reports concerning breaches of rules or standing instructions discovered while carrying out ticket checking duties Submit detailed reports of alleged fraudulent travel, other revenue / fares and ticketing irregularities, and other… Show more Check passengers ' travel documents for validity and detect irregularities in order to maintain proper fare collection standards by platform staff and to minimize revenue loss from passenger and staff fraud and other revenue related causes Advise staff or submit reports concerning breaches of rules or standing instructions discovered while carrying out ticket checking duties Submit detailed reports of alleged fraudulent travel, other revenue / fares and ticketing irregularities, and other breaches of Public Service Vehicle Regulations by passengers Carry out on- bus observations on passengers and report on cases of fraudulent travel (and other revenue related irregularities) and other miscellaneous offences by passengers e.g. vandalism, hooliganism, assault Participate in special exercises related to fraudulent travel, etc, organized in conjunction with the Metropolitan Police, London Underground Limited, Train Operating Companies, Docklands Light Rail, etc, including the checking of tickets of passengers traveling on other modes of transport Undertake minor routine investigations to pursue cases of fraudulent and other revenue related travel irregularities Regularly observe, assess and report on all matters affecting the quality of London's bus services Participate in routine and special ad hoc surveys and research in connection with pass / ticket type usage, passenger journeys, passenger and staff fraud (and other revenue irregularities) measurement, staff attitude and dress, passenger behavior, passenger loadings, etc Give on-the-job training to newly appointed or other officials deal with all emergency situations affecting the bus network in the absence of other officials Undertake general supervisory duties as required and assist members of the public with travel and general enquiries. Show less