Tenesha Armstead Email & Phone Number

Dallas/Fort Worth Area

Led web page development using HTML and WordPress, exemplifying strong project management and technical proficiency.Created digital and print designs with Adobe Photoshop and Illustrator, highlighting innovation and attention to detail.Developed branding for small to medium-sized businesses, applying critical thinking and solution evaluation skills.Advised clients on branding and identity strategies, demonstrating effective customer management and stakeholder influence.Utilized interpersonal and communication skills to understand and prioritize client needs, ensuring successful branding outcomes.

Richardson, Texas, United States

Facilitated interviews with 5 key stakeholders across various departments to elicit business requirements for a project, utilizing Microsoft Power App, aimed at streamlining project placement for over 20,000 associates. Collaborated with cross-functional Agile teams to create user stories and plan sprints, effectively improving timelines for delivery of projects to stakeholder by 10%.Served on agile teams as Business Analyst, and sometimes Product Owner, leading the development of a platform scalable from 20,000 over 70,000 associates, projected to improve business process efficiency by 50% through the automation of project to associate matching, reducing the need to reach out to multiple managers to source project details. Introduced features that could potentially keep bench time at zero by having associates indicate expected project end dates and displaying profiles of matching roles prior to availability.Completed immersive Business Analysis and Microsoft Power Apps training.Participated in an internal business hackathon, with the objective to innovate strategies for implementing and integrating Artificial Intelligence (AI) into existing business processes, as well as address challenges of resistance from affected teams.Actively leveraged internal LMS, along with other company resources and Microsoft Learn, to consistently enhance skills in Agile Methodologies, Scrum, Microsoft Power Platform, C#, Javascript, HTML, .NET, SQL, and SDLC

Dallas, Texas, United States

Employed advanced troubleshooting and analytical skills to diagnose and resolve software issues in Omnitracs applications, achieving a 95% success rate in maintaining vehicle operations.Conducted comprehensive training for over 500 stakeholders, leveraging presentation and verbal communication skills, resulting in a 20% increase in platform efficiency.Initiated and managed Tier 2 bug tracking for reported issues, streamlining support processes and reducing resolution time by 30%.Performed daily remote resets of Omnitracs units, demonstrating efficiency in time management and problem-solving, minimizing operational downtime for clients.

Richardson, Tx

Engaged effectively with over 200 internal and external stakeholders monthly, showcasing strong interpersonal and verbal/virtual communication skills.Designed and executed emotional intelligence training modules for a 30-member specialist team, demonstrating leadership and innovation in training development.Conducted weekly proprietary software training for 150+ CPR instructors and medical professionals, improving their proficiency and operational efficiency.Enhanced user experience for AHA Professional Services, achieving a 25% increase in satisfaction ratings through quality control and customer management focus.

Dallas/Fort Worth Area

Website design and development, Marketing, Graphic Design

Dallas/Fort Worth Area

Leveraged marketing strategy and interpersonal skills to empower clients through skincare and cosmetics, enhancing customer satisfaction and loyalty.Developed and implemented personalized beauty solutions, demonstrating critical thinking and problem-solving abilities.Managed client relationships and communications, maintaining professionalism and confidentiality in all interactions.Analyzed and responded to customer needs, effectively prioritizing tasks to maximize business efficiency and productivity.

Remote

Provided effective technical support to hundreds of iOS users, demonstrating a 95% success rate in resolving iCloud login and troubleshooting issues, reflecting strong problem-solving and analytical skills.Guided over 200 customers through mobile device Mail account setup, enhancing user experience and demonstrating excellent verbal/virtual communication.Mentored and trained 15 new hires, showcasing leadership and teamwork skills, ensuring efficient onboarding and performance enhancement.Managed and prioritized 30 weekly repair requests and appointments, showcasing strong organizational and time management abilities, optimizing customer solutions and satisfaction.

Dallas, Tx

Delivered remote assistance to hundreds of Comcast customers, successfully resolving over 250 connectivity issues including driver errors, DNS errors, and general internet connectivity challenges.Expertly configured and optimized more than 150 customer routers, wireless gateways, and demilitarized zones (DMZ), significantly enhancing network security and custom login credentials.Leveraged Nexus for more than 300 remote connections to customer computers, efficiently troubleshooting issues and ensuring smooth setup processes.Maintained a high level of customer satisfaction with a 95% positive feedback rate by providing timely responses to inquiries, effectively resolving problems, and conducting thorough follow-up tasks to optimize their online experienc

Richardson , Tx

Sell Medicare Supplemental PlansEmployed Empathy to assist retirees in transition from company-funded healthcare to Medicare Supplemental plans with company offered stipend

Dallas, Texas, United States

Managed and organized two labs, enhancing the learning environment for 150 students, demonstrating strong organizational skills.Orchestrated 3-5 weekly Audio Visual classes, meetings, and presentations, showcasing effective project management and presentation skills.Collaboratively resolved IT issues within 48 hours, maintaining a 90% user satisfaction rate, exemplifying problem-solving and customer service skills.Developed over 50 Knowledge-Based Articles in SharePoint, aiding 2500+ students and professors, reflecting data analysis and written communication expertise

Dallas, Tx

Responsible for representing the Student Body at large as an official college representative Serve as an active liaison between the student body and the administrationActive in Updating and revising existing student constitution Actively participated in the establishment, planning and implementation of plans in support of SGA goalsAssign duties and assignments to all SGA officers as well as hold them accountable for all assignmentsUphold the constitution and all ordinances of the SGAAppoint any official position provided for in the constitution after consideration of the appointee by the Executive BoardReceive all legislation passed by the Senate in its final formSchedule and attend weekly meetings with the Director of Student Life and or SGA advisorCall special meetings of the Senate when neededServe as an ex-officio member of all SGA committeesChair Executive Board Meetings

Bachelor Of Applied Science - Baas, Applied Arts & Science

Activities and Societies: Student Government Association PresidentFocus Areas Web &Graphic Design, Marketing, Management, Sociology

Marketing

Studied Business Marketing. Miss Emory III Campus Queen

High School Diploma, Fashion Merchandising