Tenesha Armstead

Tenesha Armstead Email and Phone Number

"Business Analyst | Agile/Scrum Enthusiast | Skilled in Process Improvement | Versatile in Data, Systems, BI, and IT Analysis | Driving Business Efficiency and Success" @ Chrysalis Designs
Tenesha Armstead's Location
Cedar Hill, Texas, United States, United States
Tenesha Armstead's Contact Details

Tenesha Armstead personal email

n/a

Tenesha Armstead phone numbers

About Tenesha Armstead

As a dynamic and detail-oriented business professional, I excel in transforming complex business challenges into effective solutions. My expertise is centered on data analysis and process improvement, supported by a strong aptitude for rapidly adapting to and mastering new technologies. This agility has proven to be instrumental in driving innovative, technology-driven strategies aimed at enhancing business efficiency and operations. My proactive nature, coupled with rapid learning skills, has always resulted in effective decision-making and growth in my roles. I look forward to bringing this blend of analytical prowess and technological adaptability to a role where I can substantially benefit the success of a business.

Tenesha Armstead's Current Company Details
Chrysalis Designs

Chrysalis Designs

View
"Business Analyst | Agile/Scrum Enthusiast | Skilled in Process Improvement | Versatile in Data, Systems, BI, and IT Analysis | Driving Business Efficiency and Success"
Tenesha Armstead Work Experience Details
  • Chrysalis Designs
    Creative Director
    Chrysalis Designs Jan 2009 - Present
    Dallas/Fort Worth Area
    Led web page development using HTML and WordPress, exemplifying strong project management and technical proficiency.Created digital and print designs with Adobe Photoshop and Illustrator, highlighting innovation and attention to detail.Developed branding for small to medium-sized businesses, applying critical thinking and solution evaluation skills.Advised clients on branding and identity strategies, demonstrating effective customer management and stakeholder influence.Utilized interpersonal and communication skills to understand and prioritize client needs, ensuring successful branding outcomes.
    View
  • Infosys
    Business Analyst
    Infosys Jul 2022 - Aug 2023
    Richardson, Texas, United States
    Facilitated interviews with 5 key stakeholders across various departments to elicit business requirements for a project, utilizing Microsoft Power App, aimed at streamlining project placement for over 20,000 associates. Collaborated with cross-functional Agile teams to create user stories and plan sprints, effectively improving timelines for delivery of projects to stakeholder by 10%.Served on agile teams as Business Analyst, and sometimes Product Owner, leading the development of a platform scalable from 20,000 over 70,000 associates, projected to improve business process efficiency by 50% through the automation of project to associate matching, reducing the need to reach out to multiple managers to source project details. Introduced features that could potentially keep bench time at zero by having associates indicate expected project end dates and displaying profiles of matching roles prior to availability.Completed immersive Business Analysis and Microsoft Power Apps training.Participated in an internal business hackathon, with the objective to innovate strategies for implementing and integrating Artificial Intelligence (AI) into existing business processes, as well as address challenges of resistance from affected teams.Actively leveraged internal LMS, along with other company resources and Microsoft Learn, to consistently enhance skills in Agile Methodologies, Scrum, Microsoft Power Platform, C#, Javascript, HTML, .NET, SQL, and SDLC
    View
  • Omnitracs
    Technical Support (Contract)
    Omnitracs Dec 2019 - Mar 2020
    Dallas, Texas, United States
    Employed advanced troubleshooting and analytical skills to diagnose and resolve software issues in Omnitracs applications, achieving a 95% success rate in maintaining vehicle operations.Conducted comprehensive training for over 500 stakeholders, leveraging presentation and verbal communication skills, resulting in a 20% increase in platform efficiency.Initiated and managed Tier 2 bug tracking for reported issues, streamlining support processes and reducing resolution time by 30%.Performed daily remote resets of Omnitracs units, demonstrating efficiency in time management and problem-solving, minimizing operational downtime for clients.
    View
  • American Heart Association | American Stroke Association
    Senior Professional Services Specialist
    American Heart Association | American Stroke Association Jan 2016 - Aug 2019
    Richardson, Tx
    Engaged effectively with over 200 internal and external stakeholders monthly, showcasing strong interpersonal and verbal/virtual communication skills.Designed and executed emotional intelligence training modules for a 30-member specialist team, demonstrating leadership and innovation in training development.Conducted weekly proprietary software training for 150+ CPR instructors and medical professionals, improving their proficiency and operational efficiency.Enhanced user experience for AHA Professional Services, achieving a 25% increase in satisfaction ratings through quality control and customer management focus.
    View
  • Dfwhomegrown.Com
    Small Business Owner
    Dfwhomegrown.Com Nov 2002 - 2019
    Dallas/Fort Worth Area
    Website design and development, Marketing, Graphic Design
  • Mary Kay Inc.
    Independent Beauty Consultant
    Mary Kay Inc. Jun 2008 - Jun 2017
    Dallas/Fort Worth Area
    Leveraged marketing strategy and interpersonal skills to empower clients through skincare and cosmetics, enhancing customer satisfaction and loyalty.Developed and implemented personalized beauty solutions, demonstrating critical thinking and problem-solving abilities.Managed client relationships and communications, maintaining professionalism and confidentiality in all interactions.Analyzed and responded to customer needs, effectively prioritizing tasks to maximize business efficiency and productivity.
    View
  • Xerox
    Applecare Advisor
    Xerox May 2015 - Dec 2015
    Remote
    Provided effective technical support to hundreds of iOS users, demonstrating a 95% success rate in resolving iCloud login and troubleshooting issues, reflecting strong problem-solving and analytical skills.Guided over 200 customers through mobile device Mail account setup, enhancing user experience and demonstrating excellent verbal/virtual communication.Mentored and trained 15 new hires, showcasing leadership and teamwork skills, ensuring efficient onboarding and performance enhancement.Managed and prioritized 30 weekly repair requests and appointments, showcasing strong organizational and time management abilities, optimizing customer solutions and satisfaction.
    View
  • Support.Com
    Remote Services Technician
    Support.Com Mar 2014 - May 2015
    Dallas, Tx
    Delivered remote assistance to hundreds of Comcast customers, successfully resolving over 250 connectivity issues including driver errors, DNS errors, and general internet connectivity challenges.Expertly configured and optimized more than 150 customer routers, wireless gateways, and demilitarized zones (DMZ), significantly enhancing network security and custom login credentials.Leveraged Nexus for more than 300 remote connections to customer computers, efficiently troubleshooting issues and ensuring smooth setup processes.Maintained a high level of customer satisfaction with a 95% positive feedback rate by providing timely responses to inquiries, effectively resolving problems, and conducting thorough follow-up tasks to optimize their online experienc
    View
  • Extend Health
    Licensed Benefit Advisor / Insurance Sales
    Extend Health Aug 2013 - Dec 2013
    Richardson , Tx
    Sell Medicare Supplemental PlansEmployed Empathy to assist retirees in transition from company-funded healthcare to Medicare Supplemental plans with company offered stipend
    View
  • University Of North Texas At Dallas
    Information Technology Help Desk Administrator
    University Of North Texas At Dallas Mar 2011 - Dec 2012
    Dallas, Texas, United States
    Managed and organized two labs, enhancing the learning environment for 150 students, demonstrating strong organizational skills.Orchestrated 3-5 weekly Audio Visual classes, meetings, and presentations, showcasing effective project management and presentation skills.Collaboratively resolved IT issues within 48 hours, maintaining a 90% user satisfaction rate, exemplifying problem-solving and customer service skills.Developed over 50 Knowledge-Based Articles in SharePoint, aiding 2500+ students and professors, reflecting data analysis and written communication expertise
    View
  • University Of North Texas At Dallas
    President Student Government Association
    University Of North Texas At Dallas Aug 2011 - Aug 2012
    Dallas, Tx
    Responsible for representing the Student Body at large as an official college representative Serve as an active liaison between the student body and the administrationActive in Updating and revising existing student constitution Actively participated in the establishment, planning and implementation of plans in support of SGA goalsAssign duties and assignments to all SGA officers as well as hold them accountable for all assignmentsUphold the constitution and all ordinances of the SGAAppoint any official position provided for in the constitution after consideration of the appointee by the Executive BoardReceive all legislation passed by the Senate in its final formSchedule and attend weekly meetings with the Director of Student Life and or SGA advisorCall special meetings of the Senate when neededServe as an ex-officio member of all SGA committeesChair Executive Board Meetings
    View

Tenesha Armstead Skills

Social Media Marketing Customer Service Marketing Seo Graphic Design Online Marketing Advertising Event Planning Social Media Web Design Small Business Entrepreneurship Event Management Strategic Planning Email Marketing Online Advertising Marketing Strategy Creative Writing Brand Development Account Management Digital Marketing Business Development Copywriting Editing Newsletters Domain Name System Printer Support Facebook Photoshop Wordpress Adobe Creative Suite Google Docs Slack Public Speaking Team Building Leadership Management Training Social Networking Collections Remote Troubleshooting Password Resets Dmz Skype Troubleshooting Email Telecommuting Html Cascading Style Sheets Health Insurance Medicare Blogging Coaching Direct Marketing Fundraising Sales Management Sales Trade Shows Retail Public Relations Photography Press Releases New Business Development

Tenesha Armstead Education Details

Frequently Asked Questions about Tenesha Armstead

What company does Tenesha Armstead work for?

Tenesha Armstead works for Chrysalis Designs

What is Tenesha Armstead's role at the current company?

Tenesha Armstead's current role is "Business Analyst | Agile/Scrum Enthusiast | Skilled in Process Improvement | Versatile in Data, Systems, BI, and IT Analysis | Driving Business Efficiency and Success".

What is Tenesha Armstead's email address?

Tenesha Armstead's email address is tp****@****ort.com

What is Tenesha Armstead's direct phone number?

Tenesha Armstead's direct phone number is +121434*****

What schools did Tenesha Armstead attend?

Tenesha Armstead attended University Of North Texas At Dallas, Tuskegee University, Skyline High School & Career Development Center.

What are some of Tenesha Armstead's interests?

Tenesha Armstead has interest in Social Services, Children, Economic Empowerment, Poverty Alleviation, Human Rights, Health.

What skills is Tenesha Armstead known for?

Tenesha Armstead has skills like Social Media Marketing, Customer Service, Marketing, Seo, Graphic Design, Online Marketing, Advertising, Event Planning, Social Media, Web Design, Small Business, Entrepreneurship.

Not the Tenesha Armstead you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.