Teng Moua Email and Phone Number

• Provisioned and supported MDM configurations, installations, and troubleshooting for iOS and Android devices used for business purposes.• Streamlined device enrollment processes using Microsoft Intune, ABM, Knox, Verizon, and AT&T Business portals.• Enforced mobile device policies, procedures, and application distributions using Microsoft Intune and ManageEngine MDM.• Developed comprehensive documentation for MDM policies, procedures, and training materials.• Collaborated with cross-functional teams to implement mobile security measures.• The primary point of contact for all MDM-related escalations, providing expert-level support.

• Provided end-to-end technical support for 300+ end-users, managing issues related to hardware, software, and network connectivity across multiple platforms.• Implemented standardized imaging procedures using AirWatch MDM.• Administered Active Directory and Office 365 environments, handling user provisioning, access controls, and group policy management.• Ensured the ongoing functionality and reliability of servers, desktops, laptops, mobile devices, software, printers, and other equipment.

• Managed technical support, resolving complex issues involving hardware, software, and VPN connectivity.• Imaged new PC workstations and laptops using Windows OS.• Set up staff offices/cubicles with appropriate hardware peripherals, phones, and network systems.• Deployed software updates, distributed apps, and remotely accessed hardware settings using Jamf MDM.