Lucy Teng Email & Phone Number

Drafting briefing notes and decks to the Minster of Transport CanadaAttending Canadian Federal Pilot Association meetings with the Directors and Director Generals, and creating Decision Records regarding what was discussed at the meetingComposing summary pieces, emails, and responses for the Assistant Deputy Minister and Deputy MinisterCompleting Access to Information, Privacy, and Consultation RequestsResponding to inquires or ministerials received through the general… Show more Drafting briefing notes and decks to the Minster of Transport CanadaAttending Canadian Federal Pilot Association meetings with the Directors and Director Generals, and creating Decision Records regarding what was discussed at the meetingComposing summary pieces, emails, and responses for the Assistant Deputy Minister and Deputy MinisterCompleting Access to Information, Privacy, and Consultation RequestsResponding to inquires or ministerials received through the general Communication Inbox regarding Civil Aviation matters Show less

Completed general administrative duties, including: managing the Director’s daily calendar, emails, phone calls, and to-do list; briefing the Director, either orally or in writing, about the progress of various files; arranging meetings, booking boardrooms, and preparing meeting folders; procuring office supplies; obtaining approval signatures for requests; completing ATIP requests; processing translations through MultiTrans and TransFlow4; as well as following up on tasks and… Show more Completed general administrative duties, including: managing the Director’s daily calendar, emails, phone calls, and to-do list; briefing the Director, either orally or in writing, about the progress of various files; arranging meetings, booking boardrooms, and preparing meeting folders; procuring office supplies; obtaining approval signatures for requests; completing ATIP requests; processing translations through MultiTrans and TransFlow4; as well as following up on tasks and projectsManaged human resources (HR) requests for the directorate; including completing and gathering paperwork and liaising with the HR coordinator and HR consultant, managers, directors, and the Director General; as well as setting up for new, returning, or departing employees; and helping to resolve various HR issuesAssisted with accommodation services for the directorate; including helping with workstation adjustments and repairs, cubicle moves, as well as ensuring that employee phone lists and organization charts were up to dateAssisted with reviewing of documents going up for Director and Director General approvalActed as a travel arranger by completing the Travel, Hospitality, Conference, and Event Expenditures form, booking the associated flights or rail through the HRG Booking Tool, as well as calculating and submitting travel expenses through MyEMS SAP afterwards Show less

Downloaded files through Crawford EDI or SFE to the department's internal drives in preparation for creating evidentiary and internal packagesPrepared evidentiary packages with SADRE, including updating milestones in SADRE, either physical copy or compressed and sent through SFE for Resolution Managers and Canada's Representative in various provinces or territories Liaised with clients, litigation information analysts, resolution managers, and clients daily while being the main point of… Show more Downloaded files through Crawford EDI or SFE to the department's internal drives in preparation for creating evidentiary and internal packagesPrepared evidentiary packages with SADRE, including updating milestones in SADRE, either physical copy or compressed and sent through SFE for Resolution Managers and Canada's Representative in various provinces or territories Liaised with clients, litigation information analysts, resolution managers, and clients daily while being the main point of contact while assigned inbox triage responsibility for the generic inboxTrained other colleagues on standard operating procedures, such as downloading files, creating packages, and checking and updating the hearings tracking calendarHelped to create an emergency telephone call tree for the directorate Show less

Reorganized and maintained documents in the file room, while conducting an inventory of the file folders to correct previous input errorsCreated volumes, binders, and CDs, by inputting them into Livelink Record Server, and labelling the associated documents for client requests or for filingEmployed the Drug Submission Tracking System to ensure all requests were being completed with accuracyEdited the Procedures Manual created for a Senior Records ManagerAssisted with the… Show more Reorganized and maintained documents in the file room, while conducting an inventory of the file folders to correct previous input errorsCreated volumes, binders, and CDs, by inputting them into Livelink Record Server, and labelling the associated documents for client requests or for filingEmployed the Drug Submission Tracking System to ensure all requests were being completed with accuracyEdited the Procedures Manual created for a Senior Records ManagerAssisted with the digitization of files, including closing files, updating indexes and master lists, as well as shipping and receiving boxes from Canada Post and SecuritConducted quality assurance checks of uploads and file contents upon return from Canada Post Show less

Ottawa, Canada Area

Ottawa, Ontario

Authored and peer-reviewed up to 12 bilingual technical communiqués at a time for the national IT support community, enabling the timely transfer of instructions to deskside support staffConducted research on various projects and advised clients of messaging/content inaccuracies, allowing for a high degree of accuracy and clarity in public communicationsLiaised with authors and functioned as a point of contact to multiple stakeholders to resolve issues and questions, and in developing… Show more Authored and peer-reviewed up to 12 bilingual technical communiqués at a time for the national IT support community, enabling the timely transfer of instructions to deskside support staffConducted research on various projects and advised clients of messaging/content inaccuracies, allowing for a high degree of accuracy and clarity in public communicationsLiaised with authors and functioned as a point of contact to multiple stakeholders to resolve issues and questions, and in developing clear, concise documentation that offered support staff relevant and user-friendly instructionsDeveloped Standard Operating Procedures for Information and Communication Officers to reduce the overall learning curve and ramp-up time required to on-board new officersCollaborated on reviewing and correcting errors in the online Web form for submitting communiqués Show less

Ottawa, Ontario

Conducted background research and drafted presentations for various stakeholder groups on promoting international collaboration and management frameworksDrafted as well as completed quality assurance checks on documents, including editing and making recommendations on question period notes, briefing notes, agendas, speaking notes, and Records of Decisions Supported the adoption of a unified Activity Structure across Health Products and Food Branch by analyzing and correcting data… Show more Conducted background research and drafted presentations for various stakeholder groups on promoting international collaboration and management frameworksDrafted as well as completed quality assurance checks on documents, including editing and making recommendations on question period notes, briefing notes, agendas, speaking notes, and Records of Decisions Supported the adoption of a unified Activity Structure across Health Products and Food Branch by analyzing and correcting data inconsistencies Promoted awareness of the Branch's horizontal initiatives by drafting content for the HPFB intranet page and monthly newsletter about the outcomes of a mid-year review of the Branch’s activities Show less

Ottawa, Ontario

Developed a model Integrated Risk Profile for Fleet Operational Capability based on the Department’s 2011 Report on Plans and Priorities (RPP) and Departmental Performance Report (DPR) that allowed the full Integrated Risk project to be approvedPresented the model risk profile to senior management, which enhanced the team’s motivation to complete the projectCreated an electronic inventory of documents and held responsibilities that helped to identify gaps within the risk… Show more Developed a model Integrated Risk Profile for Fleet Operational Capability based on the Department’s 2011 Report on Plans and Priorities (RPP) and Departmental Performance Report (DPR) that allowed the full Integrated Risk project to be approvedPresented the model risk profile to senior management, which enhanced the team’s motivation to complete the projectCreated an electronic inventory of documents and held responsibilities that helped to identify gaps within the risk profileProvided status updates and addressed next steps with the supervisor, in order to establish open, clear lines of communication while working independently Show less

Reliably served hundreds of customers daily by utilizing my ability to prioritize and multitask (cashier, and taking orders and receiving payment in drive-thru)Delivering food products to customers, making drinks, and preparing friesDemonstrated adaptability and time-management while taking on additional responsibilitiesEstablished great problem-solving and customer service skills while addressing a variety of issues in a fast-paced environmentDisplayed initiative while ensuring… Show more Reliably served hundreds of customers daily by utilizing my ability to prioritize and multitask (cashier, and taking orders and receiving payment in drive-thru)Delivering food products to customers, making drinks, and preparing friesDemonstrated adaptability and time-management while taking on additional responsibilitiesEstablished great problem-solving and customer service skills while addressing a variety of issues in a fast-paced environmentDisplayed initiative while ensuring that food products’ stock levels are kept at optimal levels Show less

Ottawa, Canada Area

Improved communication skills while being attentive to the needs of customersGained knowledge about the importance of being a team playerAcquired the ability to listen and ask questions to understand and respect the points of view of others

Bachelor Of Social Science, Honours In Public Administration (Co-Op) And Major In Psychology

Ontario Secondary School Diploma

Education record

Education record