Tenia Harrison Email & Phone Number

United States

• Provide outstanding customer support across multiple channels, achieving a high contact rate while maintaining customer satisfaction levels above 95%.• Collaborate with finance teams to resolve payment issues for global transactions, utilizing various payment systems including Braintree and PayPal.• Manage and resolve payment discrepancies and transaction failures, ensuring timely communication and reporting to relevant departments.• Work with Risk Management to verify high-risk transactions, maintaining financial security and aiding in fraud prevention efforts.• Oversee and execute order verification processes maintaining high accuracy and security standards.• Engage with Customer Service Management to refine operational procedures and contribute to the continuous improvement of customer service quality

United States

• Inform and educate clients about product details, services, and ordering processes to optimize their experience.• Manage and resolve customer inquiries and complaints effectively, ensuring high levels of customer satisfaction.• Foster robust customer relationships to promote repeat business and drive strategic opportunities.• Evaluate and enhance product suitability and service transformations based on customer feedback and personal experience

United States

• Manages a substantial budget for equipment maintenance, material procurement, and delivery organization, demonstrating financial acumen.• Oversees comprehensive supply chain processes, focusing on achieving maximum end-user satisfaction.• Provides exceptional customer support across multiple platforms, frequently earning top-rated customersatisfaction reviews.• Trains new team members on company policies and compliance guidelines, fostering an environment ofcontinuous learning and development.

United States

• Enhanced customer experience by providing comprehensive product knowledge, leading to personalized recommendations that met individual customer needs.• Successfully managed high-volume communication, fielding an average of 250 calls daily and surpassing performance expectations by 15%.• Facilitated both large and small scale thematic events, contributing to a dynamic and engaging customer experience

United States

• Enhanced customer experience by providing highly personalized service, leading to boosted sales and customersatisfaction.• Fostered customer loyalty and retention through outstanding shopping experiences, contributing to a positivebusiness reputation.• Significantly increased business sales, resulting in a revenue increase of $1.2 million.