Tenika Powell Email and Phone Number

Develop and execute test plans to ensure that all objectives are met.Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Identify and remedy defects within the production process.Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.Compile and analyze statistical data. Ensure that user expectations are met during the testing process.Draft quality assurance policies and procedures.Investigate customer complaints and product issues.Ensure ongoing compliance with quality and industry regulatory requirements.

Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.Handles inquiries for one or more lines of business.

Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services. • Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer. • Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale. • Educates customers on the Company products, services, and experience leveraging job aids and support materials as needed. • Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction. • Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates. • Exercises sound judgment within the scope of empowerment, and acts in the best interest of both the customer and company. • Demonstrates proficient use of soft skills, including active listening, problem solving, and responding appropriately. • Maintains expected performance levels in a dynamic and highly competitive environment. • Articulates the Company's competitive advantage while advocating for our products, services, and packages. • Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience. • Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale. • Acts as a team player committed to growth and development. • Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. • Consistently follows critical sales processes to ensure a great customer experience.

Responsible for maintaining personal sales levels and has the ability to drive store results through othersResponsible for serving as Manager on Duty in addition to opening and closing the store in accordance with company standardsLeads the customer through the full Teavana JourneySets a fast pace for quality and efficiency on non-selling tasks to ensure maximum productivity that does not detract from store salesProvides motivation and recognition to the teamAssists in developing team members to execute Teavana Sales process with a sense of urgency by prioritizing, simplifying and following-up to increase sales and achieve store sales targetsProvides in the moment coaching to reward good behavior and to redirect when neededMonitors, maintains and follows Teavana policies and proceduresUnderstands and demonstrates the importance of sampling to sellOperational Team Lead Responsibilities The Team Lead Operations position contributes to Teavana’s success by ensuring store inventory is organized and maintained according to Teavana standards to facilitate easy and effective replenishment. This role will lead all shipping, receiving, company recalls, and all stock areas while helping the store to achieve sales objectives. Ensures proper storage and organization of all stock is maintained at all times including any off site stock roomsManages all weekly shipments ensuring they are processed to floor ready standards and stocked in proper place on the sales floor or in stock room(s) within 24 hours of receivingMonitors open Purchase Orders to prepare for incoming inventory and correct any errors in received itemsEnsures completion of all stock transfers including proper handling of damaged and defective merchandise, labeling product in the back room. Responsible for training of team members and team leads.