Tenille Haynes Email & Phone Number

Greater Chicago Area

Greater Chicago Area

• Received 6-8 calls per hour and troubleshoot application issues for new, returning and current customers, ensuring return business
• Coordinated accounts for people with low-income, disability, and other at-risk situations
• Reviewed documents to check for accuracy and fraudulent activity
• Informed customers of potential benefits available to them while maintaining confidentiality standards for case files
• Exceeded call quality expectations of 90 % and achieved daily average of 6 applications per hour

Bloomington/Normal, Illinois Area

• Originally hired as Credit Verification Representative before being promoted to Collector II/Specialist
• Called clients to create payment agreements and collect payments
• Managed over 300 accounts per day using skip tracing techniques to update information
• Accomplished daily average goals of 85% or better
• Trained and arranged for the technical training of new and current employees
• Served as on-call Floor Leader