• Leading up to two onshore and/or offshore scrum teams in moderate complexity workstreams.• Facilitating daily standups, Sprint reviews and Sprint planning events to ensure full team engagement and making sure the team realizes the value from each event.• Working with the Product owner to align teams with the product vision, sprint goals, and other necessary information.• Guiding the teams from external influence to enable optimal functionality and productivity.• Anticipating and addressing/escalating potential or actual impediments to team delivery (cultural barriers, logistic challenges).• Championing continuous improvement activities to reduce waste and increase productivity including coaching organization to conduct continuous improvement events.• Tracking and reporting on Agile team metrics (Burndown/Burnup, Lead Time, and velocity), escalating issues as needed.• Participating and contributing to best practices in Community of Practice (CoP) to establish agile and product maturity strategies for the products, coach, educate one-on-one, providing direct feedback based on observations, and being a catalyst for promoting a learning culture.• Communicating organizational impediments to leadership and assisting in clearing impediments for the team.• Coaching Product owners in creating and maintaining of the product backlog, including empirical planning.

• Created a template for the team members how to work on the project (working agreement).• Supported the organization in Agile transition/transformation from waterfall.• Created a streamlined way of Sprint planning and help Product owner create backlogs.• Planned and monitored project budget/spending by allocating resources provided by the Demand management office (DMO)• Tracked and managed product backlog, burndown metrics, velocity, and lead time.• Improved maturity of the team by making them self-organized and cross functional.• Addressed team issues through risk management and contingency planning.• Coached the product owner and team on backlog grooming/refinement and prioritizing user stories at the appropriate time.• Provided transparency to the work and project status to the stakeholders.• Managed project scope to ensure delivery was compliant with scope commitment.• Helped the QA team to test requirements by being the focal point for making them understand the concept of a good User story.• Identified new criteria for key controls and defined procedures for control reviews.• Worked with team to developed standard audit processes to enhance the performance of audit fieldwork which helped minimize risk associated with issues detection.• Handled multiple projects/timeline effectiveness and communicated risk/issues to management. • Participated in user acceptance to verify the client’s request are met.• Liaised between business and technical personnel to ensure a mutual understanding of processes and applications.• Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

• Ensured accurate record keeping of all customer transactions for onward monthly report to the branch manager and Zonal office.• Engaged stakeholders and internal customers associated with retail banking.• Make decision and resolved issues regarding customer and team experience, risks, and growth of the retail banking team to meet regional banking business objectives.• Served as a role model to deliver an exceptional customer experience and focus on building relationships.• Engaged customers to understand their financial needs, and work proactively to help them succeed financially while opening a new account or maintaining an old account.• Managed allocation of people and financial resources for the Banking.• Participated in ongoing relationship officer’s recruitment process including acceptable background investigation results.