Teniola Oki Email & Phone Number

• Managing the Banks VISA card portfolio: Creating campaign dynamics and strategies to improve card issuance, usage, requests and implementation of new solutions
• Monitoring, Analysing and reporting cross border transaction through the usage of our various card products.
• Handling collaborative project with third party vendors and all card schemes.
• Conducting research and analysis for identification of opportunities & improvement.
• Performing data analysis and extracting actionable business insight.
• Performing Customer/Branch product sensitization and trainings.

• Managed effectively and wrote reports on all customer correspondence (letter, phone, email) escalated to the department.
• Reviewed daily the Internal complaint Portal and followed up on all issue escalated to the department.
• Reviewed the Yes Center daily Shift report and identified recurring issues (issues outstanding are treated or escalated as deemed appropriate).
• Worked with resolution partners to establish the root causes for complaints and tracked initiatives to help reduce the overall complaint levels in accordance with established procedures and principles.
• Carried out Investigations and provided resolutions to all complaints to a high standard whilst meeting all the complaint management process requirements including requirement to treat customers fairly and ensuring.
• Analysed statistics and other information from complaints received to determine the level of adherence to the complaints management policy and suggested improvements.

• Managing effectively and writing reports on all customer correspondence (letter, phone, email) escalated to the department.
• Reviewing daily the Internal complaint Portal and following up on all issues escalated to the department.
• Reviewing the YesCenter daily Shift report and identifying recurring issues (issues outstanding are treated or escalated as deemed appropriate).
• Working with resolution partners to establish the root causes for complaints and track initiatives to help reduce the overall complaint levels in accordance with established procedures and principles.
• Carrying out Investigations and providing resolutions to all complaints to a high standard whilst meeting all the complaint management process requirements including requirement to treat customers fairly and ensuring.
• Analysing statistics and other information from complaints received to determine the level of adherence to the complaints management policy and suggest improvements if any.

Training School

Brussels, Belgium

• Documented PMO business processes and ensured effective interactions among teams to drive focus throughout an optimization project. This contributed to the delivery of the project 2 weeks before set dates
• Provided support for the organization for NAP workshop through an interactive section with some of its stakeholders.
• Researched and wrote reports on new IT trends such as the Blockchain Technology, Deepl, ERP, Splunk, Technical Debt, HRMS and HR Access.
• Supported for shared data analysis project (quality and relevance) within PMO by participating in all reflections and workshops on the importance of data quality and business reporting.
• Participated in related reflections to PMO´s IT strategic vision therefore recognizing the importance of team update and team work.

Warwick, United Kingdom

• Maintained effective and up to date customer contact record at every communication contact with a customer.
• Took personal responsibility for outputs and accuracy levels.
• Accurately recorded data ensuring successful conversion of enquiries into new customers.
• Responsible for providing outstanding customer service through verbal and non-verbal interactions with customer and membership base.
• Ensured all industry processes was understood, acknowledged and followed.

OLD Works YARD ROAD, Ikeja G.R.A Lagos

• Attended to network related problems in the office.
• Taught invited secondary school students on Energy Conservation and Efficiency.
• Planned energy awareness events and ensured that there was a wide outreach to its target audience.

Adeola Hopewell, VI Lagos

• Attended to network related issues within and outside the branch.
• Set-up new systems for users/new staff of the bank.
• Installed required software’s on both old and new systems for the bank´s staff.
• Repaired faulty systems with the assistance of some engineers.
• Prepared pass-bill for all systems leaving the office premises.

Master Of Science (M.Sc.), Management Information Systems, (Merit)

Activities and Societies: Global Leaders Programmes

Bachelor Of Science (Bsc), Computer Information Systems, (Second Class Upper Division)

Activities and Societies: BUCC (Babcock University Computer Club)