Teniola Popoola Email and Phone Number
I am a seasoned Product Manager with a rich blend of Product management, Project management, operations management, and Customer Success. I have experience in Customer Service and a demonstrated history of working in the Telecommunications, Banking, and Transport industries. Skilled in Negotiation, Customer Service, Sales, Customer Relationship Management (CRM), and Customer Satisfaction. Experienced in building revenue-generating and impactful products that create value for customers. A creative and strategic problem-solver, I am passionate about building products, helping customers use their voices, and helping businesses listen to customers' voices through data and insights.In my career so far, I have had the chance to work in Product Management, Business Analysis and Customer success and this has helped me build a data-driven customer-focused mindset in business. I enjoy working with customers, understanding their pain points and solving their problems by building problem-solving and delightful products, analyzing and prioritizing crucial complaints/feedback and ensuring fast implementation as well as analyzing and predicting customer behavior to enable the organization to make informed decisions and improve the overall performance of the business.Please feel free to reach out to me here or at popoola_teniola@yahoo.com to find out more about how I can contribute and add value to you and your organization.
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Product ManagerDivest Sep 2024 - PresentLagos State, NigeriaLaunched Payment Processing Feature: I oversaw the development of a new payment processing feature, which resulted in an 18% increase in transaction volume at Korapay.● Oversaw the development of a new payment processing feature, resulting in an 18% increase in transaction volume.● Collaborated with the engineering team to streamline the development process, reducing time to market by 30%.● Led the development and launch of a new financial data integration platform, increasing market penetration by 25% within the first year.● Led user research initiatives that informed product improvements, enhancing user experience and satisfaction.● Managed product backlog and prioritization, ensuring alignment with strategic business goals.● Facilitated cross-departmental communication to align product development with marketing and sales strategies.● Conducted competitive analysis to inform product positioning, leading to a 15% increase in product adoption.● Implemented a customer feedback loop that resulted in a 35% improvement in customer satisfaction scores.
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Product ManagerGooro Consulting Jul 2022 - Aug 2024● Managed a cross-functional team that reduced time–to–market by 15%.● Developed and implemented 3 new product features for different clients and their products which led to an increase in user base by 10%, 14% and 8% respectively.● Initiated a competitor analysis practice that informed key business strategies.● Implemented lean production methods that reduced costs by 10%.● Defined the product vision, roadmap, product requirements, user stories and feature prioritization based on market analysis, customer feedback, and technology trends to build and deliver innovative solutions to clients.● Developed product requirement documents (PRDs) by conducting user research, gathering feedback from stakeholders, and defining clear and concise product specifications for clients. -
Associate Product ManagerGidicab Jan 2019 - Jul 2022● Participated in the development of a transport app used by over 1 million users.● Developed Gidicab’s Product Requirement Document (PRD) by conducting user research, gathering feedback from stakeholders, and defining clear and concise product specifications.● Utilized Agile methodologies to support Gidicab’s product development, managed coherent product backlogs, user stories, thereby enabling effective collaboration and feature driven prioritization and development.● Delivered products and features that attracted more riders and increased driver participation, generating additional revenue streams through expanding into new markets, thereby driving business growth by 25%.● Contributed to the development of a CRM feature that increased user engagement by 30%. -
Business AnalystZenith Bank Plc Jul 2017 - Jan 2019● Collaborated with cross-functional teams, including software engineers and UX designers, to develop digital banking products for small and medium-sized businesses.● Managed the Zenith mobile app roadmap and prioritized features based on customer feedback resulting in increased revenue and customer satisfaction.● Developed user stories and prioritized features based on customer demand, resulting in the successful launch of digital banking products for SMEs.● Conducted in-depth analysis of existing banking processes, such as account opening procedures, transaction processing systems and loan management and retrieval systems. ● Defined the functional requirements of the Zenith mobile app, including features, functionalities, and user interfaces, based on the documented business requirements and use cases.● Created comprehensive business requirements documents (BRDs) that outlined the specific needs and objectives of Zenith bank, including regulatory requirements, customer expectations, and internal processes. -
Business AnalystGlobacom Feb 2015 - Jul 2017● Worked in a team of 21 to cover the West African telecoms market and helped maintain customer satisfaction and productivity metrics above target for 3 consecutive quarters.● Increased gross revenue of 15% in 2016 with no change to fixed costs with data oriented, customer-centric solutions.● Expanded Glo Cafe app by an additional 200+ users by offering new insights and features to the app.● Led the analysis of organizational expansion efforts at 2 locations by conducting business impact analysis.● Created and maintained monthly pricing trends for our services across 10 west Nigerian cities.● Developed an analytical framework to forecast, plan and model resource allocations across multi-region call centers resulting in cost savings 20%+. -
Business AnalystPrivate Property Nigeria Oct 2013 - Jan 2015● Improved internal processes by creating manuals to cut back on training time by 30%.● Supported sales to achieve 112% quota in 2014.● Automated manual customer feedback review process using Excel that saved 5 hours of work per week.● Translated and simplified requirements, improving project execution by 20%.● Utilized data analytics tools and techniques to analyze the performance of online advert campaigns, including metrics such as click-through rates, conversion rates, and return on ad spend (ROAS). -
Junior Business AnalystLamic Nov 2012 - Sep 2013● Assisted in creating monthly reports and forecasts.● Gave two presentations to the larger Business Analysis team per week.● Assisted in analyzing monthly data to create quarterly revenue forecasts.● Executed market research on 3 competitors to create an extensive competition report.● Utilized historical shipping data and market trends to forecast shipping volumes, demand patterns, and inventory levels.
Teniola Popoola Education Details
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Product Management
Frequently Asked Questions about Teniola Popoola
What company does Teniola Popoola work for?
Teniola Popoola works for Divest
What is Teniola Popoola's role at the current company?
Teniola Popoola's current role is Product Manager || Agile Scrum || Product Development and Marketing.
What schools did Teniola Popoola attend?
Teniola Popoola attended Productdive, Bowen.
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Teniola Popoola
Toronto, On
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