Tenley Parr Email & Phone Number

Alamo, CA, US

• Managed Financial Services Commercial and Enterprise accounts
• Exceeded Growth and Retention targets YoY
• Developed and leveraged customer relationships to improve customer retention and uncover additional opportunities for growth
• Developed and executed strategic Customer Success Plans in collaboration with internal and external business partners
• Measured the results of executed strategies to determine their efficacy and return on investment

Served as Professional Development Lead within the Caregivers Employee Resource group. Caregivers ERG is a staff-initiated community group and network formed around shared values, characteristics, and backgrounds. Our ERG played a vital role in supporting individuals, identities, and communities across DocuSign by creating a space for employees with common.

San Francisco, CA

• Responsible for building and leading new department responsible for managing and retaining over $1B in revenue
• Lead in opening and executing new initiatives at a state-of-the-art facility for high-end clientele
• Build strong relationships and rapport with founders, CEO’s and high net worth individuals to gain trust and expand business commitments
• Provide curated and personal high level of service and develop departmental strategy to maintain customer satisfaction and retention
• Work efficiently with partnering business units within the organization to continue to grow and promote suite business and event execution
• Largely contribute in exceeding premium suite sales revenue goals which includes full suite lease sales, individual game, event rentals, and hospitality packages

• Achieve premium suite sales revenue goals which includes full suite lease sales, individual game, event rentals, and hospitality packages
• Create new leads through continuous prospecting and networking
• Conduct face-to-face appointment campaign to meet with new and existing clients both out of office and at Arena; heavy emphasis on actively making sales calls to prospective clients
• Service and remain in constant communication with client base
• Contribute to marketing and promotion of premium suites and associated rental areas
• Provide regular updates and communication with regards to sales process, client retention and other associated responsibilities

Oakland, California

• Expand, enhance, and sustain relationships with season ticket account holders
• Identify, troubleshoot, and resolve a wide variety of situations
• Consistently communicate with customers becoming an expert on all products and services offered by the Golden State Warriors
• Professionally answer routine calls such as game night questions, customer profile changes, and account transactions
• Participate in annual projects related to seat relocation, renewals, and playoffs
• Responsible for answering, routing, and trouble-shooting all incoming telephone calls

Sunnyvale, CA

• Assist in intern program managing and event planning throughout the summer internship program.
• Create strong connections with interns and hiring managers to facilitate communication and leave candidates with a positive experience with NetApp and the University Relations program.
• Work with partnering business units in identifying hiring goals.
• Create internal documents to be used in Global recruiting initiatives.
• Coordinate detailed schedules for candidates and interview teams including: directions, air and ground travel arrangements, hotel, and expectations.

San Francisco, CA

• Responsible for the day to day operation of the Concierge desk on the Suite Level, during all Giants home games and other ticketed events.
• Assisted ticket services representatives with troubleshooting ticketing issues and maintaining safety on the suite level.
• Communicating with suite attendants on guest arrival and/or any special needs that have been requested during the event.
• Work with Suite holders scheduling conference rooms and business center activities for game day meetings.

San Jose, CA

• Developing new ideas within the department - including follow up phone calls to rental clients and employee training documents.
• Accountable for communication between organization and clientele.
• Work closely with the sales and marketing managers to design marketing plans to promote the San Jose Shark product.

San Francisco, CA

Bachelor Of Arts, Psychology

Activities and Societies: Minor: Child and Youth Studies

Education record