Tenn-Lai Frame Email & Phone Number

Mississauga, Ontario, Canada

Mississauga

- HR Systems and ReportingPrepare and update employment records related to hiring, transferring, promoting, and terminatingConduct monthly and quarterly employee reports including new hire, terminations, severance payouts, status changes and payroll audits. Prepare, analyze and manipulate excel data.DF implementation team member (both current and future phase). Key player in the parallel testing, ensuring data accuracyLead presentations and training to employees on DF related materialsData integrity and reporting of Employee Opinion Survey; Data management and administration of Learning Management Systems; Administration and reporting of the HR Surveys; Administer and Maintains Employment Equity report- Recruitment and Employee ExperienceCollaborate with Talent Acquisition Partners and HRBPs to ensure job descriptions are accurate prior to posting internally and externally via Career Builder (ATS), prepare and administer New Hire Offer Letters, Packages and Background Checks. Lead the New Hire OrientationPrepare a wide variety of letters, charts, presentation and statistical reports of a highly confidential and sensitive nature for executive officers, board meetings, vendors, clients and shareholdersLiaise with vendors and hiring managers during all stages of the recruitment process including: reviewing of job description, conducting intakes, preparing job postings for vendor distribution, shortlisting and interviewingCoach and advise managers on employees performance and provide recommendations for renewal of their contract- Compensation and Data AnalyticsParticipate in National Compensation Review in various functions including job questionnaires, job descriptions, alignment of Job Titles, base pay and bonus structureMaintain key analytics including identification of issues, engages in root cause analysis, collaboratively engaging with relevant parties and recommend approaches to address the problem or opportunity

Mississauga, Ontario, Canada

 Managed the agenda of the Vice President, coordinated travel plans, organized internal and external meetings; prepares agendas, and ensured appropriate hospitality services were arranged. Sent out any relevant monthly reports. Ran various reports, and sets up PowerPoint presentations for the Vice President, as well as the management team, as required. Assisted the VP with monthly budget reconciliation and expenses approbation. Provided administrative support for the proper functioning of the Department (reception, mail, inventories, equipment, purchases, maintenance, budget tracking, reservations, etc.); integrated new employees; closed files of departing employees.  Supported the Claims team with user Registration requests, employee moves, new employee setup, ordering of PC equipment, phone, etc. Treated all information and all files as strictly confidential Completed Monthly FTE analysis and forecasting for employee movement to determine succession planning

Toronto, Canada Area

 Recruitment and selection process -prepared and participated in job postings for vacancies, reviewed resumes, scheduled and participated in interviews, processed pre-employment background checks on candidates, prepared and presented candidates with job offers and completed onboarding process through IT and internal HR system Proactively kept my superior's agenda up to date, make his appointments, coordinates the logistics of meetings and trips and recommended improvements Prepared, revised and provided recommendation on complex letters and documents (risk and compliance requirements, client complaints, and overall regional office operations) Retrieved and created key reports and information for the RVP and do some analysis to help prioritize the RVP's time against the highest impact activities Understood the business needs and therefore created and implement spreadsheets and behaviours to improve efficiency in team. Autonomously monitored the budget and prepared vouchers of budget discrepancies for my superior Planned and monitored critical aspects of the region such as operating expenses, staff cost budgets, the region's recognition programs, client and staff event management and internal regional communications processes Maintained accurate employee files and HR Filing Systems Participated in objective setting meetings; by preparing objectives, mid-year and year-end data, including but not limited to compensation, variable pay and performance data. Conducted project planning activities for organizational restructuring and input changes to organization charts, HR system and cascaded announcements.

Toronto, Canada Area

 Prepared documentation and logistics for internal meetings and committees, as well as for other sectors and partners. Recommended and implemented improvements to documents, procedures and working methods Supported the Director, Management Team, and temporarily assisted the VP with the sector deliverable. (i.e. dashboard, budget, billing, letters, presentations, etc.) Independently, efficiently, rigorously and pro-actively managed the Directors agenda and emails Tracked and input management’s vacation, personal, and sick days/leaves Prepared offer letters and packages, completed employee registrations, and set up accounts for new employees. Prepared badges, passes, identification cards, and IT requests for staff Worked closely with premise department with ensure contracts were up-to-date, employee accuracy and relocation of company to a different building.

 Prepared and assigned new mortgage files for advisory team; along with welcome packages for clients. Responsible for preparation & execution of all legal paperwork for mortgage discharges as well control of disbursements of all credit products. Recorded all data related to credit & investment retention figures to ensure all sales objectives are met by our advisors. On a bi-weekly basis, ensured all required documentation in general files for Advisors and CSR were present. Prior to a compliance audit, participate in sessions with Advisors to ensure all client files complied will all the rules and regulations require by National Bank, as well as the law.

 Effectively completed financial transactions and provided advice to customers on products and services. Handled deposits, withdrawals, money orders, cashier and travelers’ checks and credit card advances. Maintained minimum error on transactions processed and daily and cash balancing  Completed investigations regarding client account inquires.

Brampton

Reviewed and updated customer profiles, and assisted with customer returns.Handled customer and commercial telephone inquiries regarding the status of delivery items.Prepared delivery schedules for truck drivers and effectively managed change requests.

Human Resources Management

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: York University Student Center - Event Planner

Highschool

Activities and Societies: Music Development Club, Choir, Event planning