Carlos E Tenorio, Mba Email & Phone Number

Monroe, Louisiana, United States

Monroe, Louisiana Area

Responsible for analyzing business and data processing issues to implement and improve customer computer systems, networks, and data management solutions using Windows and Apple hardware and software. Planed, coordinated and participated in new client onboarding projects. Analyzed information gathered from technology reviews and business discoveries to determine software and hardware needs for initial installation and modifications of existing systems; coordinating software and hardware installation; analyzing and configuring TCP/IP Local Area Networks (LAN) and Wireless Local Area Networks (WLAN) and networking devices and infrastructure, including, VPNs, switches and routers; analyzing client network management activities, including but not limited to maintaining Domain Host Configuration Protocol (DHCP), DNS services, and disk space allocation; developing and implementing short and long-term project information systems management execution plans; testing, maintaining, and monitoring computer programs and systems; setting up network printers, scanners, and line-of-business (LOB) applications to send email using SMTP client submission; tracking hardware and software used and maintaining optimal inventory levels to ensure timely availability of equipment; creating and maintaining spreadsheets with customers’ vital information, including software and hardware inventory and corresponding software licensing information; maintaining effective business relationships with customers; and ensuring that all information systems and networks are established and operating according to best practices and company standards.

Monroe, Louisiana, United States

Direct oversight and daily management of the IT work-order system and services. Plan and manage information technology projects, including new client onboardings and current client technology upgrades and migrations. Plan, organize, and schedule work and follow-up to ensure timely completion and record time spent on each project. Triage received calls and determine if the issues can be resolved remotely or on-site. Ensure that calls received are recorded as a service ticket and assigned to the appropriate technician, according to the level of priority and availability. Communicate with client’s management and stakeholders, current and future projects, including technology migrations, software and hardware needs and upgrades, cyber security protection enhancements and provide cost and implementation time estimates. Remote backup for field techs and escalated service tickets. Identify information technology project resource requirements. Address inquiries and complaints from customers and ensures timely responses and resolutions. Work with the team to develop problem management and service improvement plans. Create and maintain documentations for deployment, maintenance, upgrades, and problem resolution activities. Identify departmental needs and work with IT Director to facilitate timely solutions. Ensure team follows best practices and maintain service level agreements. Oversee optimal performance of IT systems and ultimate client satisfaction. Collaborate with technical staff to create strategic plans to deliver services. Schedule upgrades and replacements of software and hardware. Continually looks for ways to strengthen customer relationships and improve customer service. Accountable for ticket system process, end user support communications, and knowledge base article creation. Perform any other duties assigned.

Monroe, Louisiana Area

• Act as a peer mentor for students, and enforcing the Liew Family International Student Center policies.• Ensure the proper functioning of the facilities. Propose improvements to existing processes and participate in the execution of these improvements.• Assist with departmental processes including RA selection, reapplication and other tasks scheduled with advance notice.• Confront behaviors that may be in violation of university policy

Monroe, Louisiana Area

• Internal Content Management• Streamlining internal processes• Assist with public relations and events planning• Assist international students with their• Perform any other task required by the head of the department.

West Monroe, La

Maintain job folders - Develop addendum notifications and change orders - Assist with project bid preparation – Develop correspondence, invoices, new forms and improve existent – Assist with payroll estimate. Streamline internal and external communication. Propose and participate in the execution of improvements to existing processes.

United States

•Help students to understand and learn how to solve class assignments and technical problems•Perform software installation and update. Hardware and software troubleshooting in the computer lab•Help students to understand and learn how to solve class assignments and technical problems•Perform software installation and update. Hardware and software troubleshooting in the computer lab

Venezuela

•Ensured the accuracy and integrity of data resulted from studies and operations in oil wells. Guaranteed the quality of the data loaded into the Country’s official database, which is used for new exploration and production projects.•Supported a multidisciplinary engineering team (drilling, geology and petroleum) facilitating the recovery of critical information used for decision making about new possible locations to drill. Provided, upon request, detailed reports using PL/SQL•Certified the accuracy between physical and digital data received, and ensured the consistency between both essential records for the corporation. Using Schlumberger’s Software GeoFrame.•Assisted management with the presentation of results in the progress of assigned projects through the preparation of weekly, monthly and annual reports.•Be always ready and willing to perform any other task required to meet the goals of the organization which included working with peers from different departments and process.

Venezuela

Assumed supervision of the team in the absence of the lead supervisor - Responsible for oil well’s documents certification, digitization and import into a cloud-based document management system, to ensure operational continuity 24/7 - Provided ongoing end user training to the engineering team to support electronic records management throughout the organization - Participated in the elaboration and revision process of the department’s Documents Management Procedure Manual - Developed and maintained strong client relationships at all organization levels.

Venezuela

•Practiced safe working techniques and re-enforced the safety policies, guidelines, and procedures.•Provided daily guidance and direction in Environment, Hygiene & Safety programs at the employee / supervisor.•Maintained and updated as needed, Standard Operating Procedures covering safe work and use of the equipment practices.•Provided advice, assisted, and audited line management to ensure that effective Environment, Hygiene & Safety was implemented and worked. •Performed and contribute to the Site Training Plans by conducting employee orientations; emergency response training; and coordination of modular training programs for the Operation. •Maintained all logs and documentation associated with permits and regulatory requirements.

Master'S Degree, Business Administration And Management, General

Activities and Societies: ULM Classical Guitar Ensemble

Bachelor'S Degree, Business Administration And Management, Concentration In Information Systems, 2.99

Associate'S Degree, Information Systems, 2.99

Education record

Education record

Education record