Tensen(Tao) Zhang 张弢 Email & Phone Number

Shanghai, China

Shanghai, Cn

Shanghai City, China

Shanghai, China

Shanghai, China

Shanghai City, China

Management of the IT systems, IT team, Resources of hardware and software at the company level.- Supervision and coordination of technical staff- Manage operations of network devices (switches, routers)- Manage all external circuits and network equipment (Internet, Intranet, gateways)- Distribution of the application to users in conjunction with central IT units- Local management of Charisma (ERP) application services towards Users- Define and maintain recovery plans and protection of historical data- Manage annual disaster recovery tests and support business continuity activities- Anticipating and planning for future needs of network resources (ex capacity planning system)- Formulation and implementation of policies related to information technology and procedures- User rights management (ex security levels in groups)- Assessment and support local business project from an IT prospective- Implement and maintain corporate IT Code of Practice Guidelines and recommendations- Assessment of potential problems, risks and costs of potential or actual security attacks(ex risk analysis)- Identifying, evaluating and implementing security mechanisms and instruments (ex, intrusionprevention software)- Establishing and maintaining supplier relationships► ACHIEVEMENTS • In an overall low budget condition, replaced VOIP system, upgraded hardware and software, refreshed domain environment with group policies.• Reviewed all service contracts, cost down and improve the SLA. Found an issue contract (CNY200,000) in Finance depreciation report and finally got CNY100,000 refund.• Coordinate with global IT service provider in Germany and China to comply with the requirement from headquarter, implementing the ERP Charisma environment in China. In the meantime, managing this service provider successfully completed with Domain upgrade, Storage expansion, Exchange migration, Anti-spam system setup, Disaster Recovery plan setup and test.

Greater China

A.T.Kearney IT management and support in Greater China. - Lead IT projects in Greater China, including China mainland, HongKong and Taiwan.- Support and coordinate with other regional/global projects. - Budget and expense control, decrease and remove unnecessary spending. - Supervise support desk operations and track service delivery quality. - Perform hands-on server, infrastructure and network administrative work. - Documentation setup for user training, reference and archive. - Assets and inventory management. - Manage vendor performance and maintain relationship with carriers. - Improve working environment, network bandwidth and system stability. ► ACHIEVEMENTS • Hired a part time support and managed to improve the support level and user satisfaction. • Increased utilization rate for 24x7 global helpdesk by more than 50% in one year in Greater China. • Negotiated contracts and optimized spend levels to reduce Greater China IT budget by 10% in one year. • Deployed a mobile device management tool to over 200 smart phones and tablets across Greater China, protecting confidential internal and customer data from unauthorized access. • Coordinated technical facets and managed to set up Regus office service and infrastructure in Taiwan. • Proposed / implemented a workaround enabling access to sites blocked by China’s “Great Firewall”.

Shanghai

- Performed hands-on server, infrastructure and network administrative work. - Delivered technical support to China, regional and global users. - Managed desktop/laptop software images for the region. - Mentored, supported and developed junior team members. - Managed vendors and 200+ IT assets for Shanghai and Beijing offices. - Traveled to HongKong for regional meeting support.

Shanghai City, China

- Monitor Newegg global network and server real time performance. - Provide technical support to users in North America and China. - Supervise support desk operations.