Tenzing Mingma Nagarkoti Email & Phone Number

United Arab Emirates

United Arab Emirates

• Making plans of the event as per the requirements of the client and to ensure excellent customer service, quality delivery and exceptional project quality. • Responsible for providing leadership, direction and motivation to the project team and ensure that they are performing their duties as delegated. • To see to it that the event goes smoothly and has no glitches.

United Arab Emirates

• Direct, plan and execute events such as conferences, meetings and social events e.g. weddings, birthday parties and school groups • Promote and sell our products, loyalty programs, VIP packages, fast-tracks, birthday packages and merchandise • Oversee the VIP lounge, VIP service and as a VIP tour guide • Develop event decor and ambiance based on the client’s vision and budget • Attract new clients and maintain pre-existing clients through excellent word of mouth advertising and feedback

Dubai, United Arab Emirates

Key Responsibilities: • Opening team member. • First point of contact to the guest: Greeting the guest, welcoming and introducing the park. • Ticketing and handling cash. • Selling and up selling our products, loyalty programs, VIP packages and fast-tracks, birthday packages and our merchandises. • Managing Guest relation office, handling guest complaints, feed backs, recoveries and follow ups. • Thorough knowledge of Operation Software (GTS- Point of Sale) • Working in Contact center, answering the phone calls, mails and follow ups. Updating the feedback and complaints to the operation software (AVIUS), giving adequate information to the callers. • Handling LOST AND FOUND section. Updating to the system, managing the files and security hand-over process. • Working closely with Learning and Development team for the training purpose. • Assisting in Guest emergencies, medical emergencies and a member of fire-fighting team. • Working in VIP lounge, VIP service and as a VIP tour guide. • Managing entry and exit of every single guest. Monitoring the turnstiles.

Kathamndu

Officer - Operations and Customer Support Division: Dec 2014 – July 2016 Transcash International Pvt. Ltd. (IPAY), NepalA Remittance Network Provider (RNP) company, registered with AUSTRAC (Australian Transaction Reporting & Analysis Center). Key Responsibilities:  Handling and coordinating all operational activities.  Directly supervising and coordinating the activities of all customer service employees.  Answering inbound calls and emails from customers.  Writing up accurate records of discussions or correspondence with customers.  Completing all necessary paperwork.  Resolving escalated customer complaints or disputes.  Working as bridge of communication between bank and the agents.  Coordinating with all the remitting activities with the bank and maintaining the relationship between the bank and the company.

Graduate, Airline Flight Attendant

Intermediate Graduate, Business Administration And Management, General