Teo Benjamin Email & Phone Number

Vietnam

Scope of ResponsibilitiesHandling Key accounts (Oil & Gas industries and predominantly Chinese accounts – Chemical / Textile/ general industries.CRM ( Customer Relations Management)Oversee all Service activities in Vietnam ,involved in set up work process flow for team.Involved in Key account customer monthly meeting to improve on their customers reliability and Monthly Service reports.Responsible for forecast ( OI and sales) for company key account.

Vietnam

Scope of Responsibilities• Directly working with EPCs in construction/commissioning phase• Managing the current service center located in the north of Vietnam.• Technical/ service support to Oil & Gas industries / international (OEM)/ EPCs• Handing of project (International/ Local) projects in Vietnam reporting to regional head office.• Handling existing accounts and developing new accounts (Sales)•For end-user (aftermarket sales), predominantly Chinese/Taiwanese speaking customer and key accounts in Vietnam- Oil/Gas Industries/ Chemical industries •Close relationship with Engineering Procurement Consultant (EPCs) in Vietnam•Provide technical/service support to customers•Assist in Monthly Order Intake report and Sales Forecast planning•Conducting Presentation of company products to customer and answering technical needsSpecializationCustomer Relations – supports and lead local engineers in understanding, managing and achieving each customer’s expectations Project Execution – takes ownership of the engineering activities on all allocated deliverables and proactively utilize methodologies, resources and techniques for minimizing the execution cost, whilst maintaining the requisite schedule and quality standard .Proposals/sales support – actively contributes to any assigned bid activities to ensure that the customer’s requirements are fully understood and that innovative and cost effective solutions are proposed Technical knowledge – acquires, maintains and actively shares knowledge and experience with the engineering team and the wider organization. Conduct technical presentation of company products to customer

Singapore

Scope of Responsibilities• Maintenance and troubleshooting of various machineries• Direct involvement in commissioning of machines and liaised with Vendors (machine manufactures).• Provide technical support to engineers• Conducting and surveying on weekly audit in production line• Reporting of daily production reports and machine status reports to Department manager and engineers• Clearance for vendors who will be working late for machine upgrading matters.• Liaising with vendors (machine manufactures) in matters of machine upgrading to improve machine downtime and performance• Scheduling and assessing fellow team mates for better performances in the team• Liaising with Production Supervisors with matters of machine conversion and scheduling for PM (Preventive Maintenance)• Performing 12hours (permanent night shift) – (period July 2004 ~ Oct 2007)• Under offline duties (12hrs -3rd shift) - (period Oct 2007)• Conducting in-housetraining for fellow colleagues using power point slides• Prior knowledge on process flow (Wash department) on machinery (Oliver Wash 2000). Involvement and liaising with wash process department on equipment upgradingAchievements- Promoted to Senior Engineering Specialist in Nov 2009•Received Letter of Reward & Recognition from Director of Seagate Technology for good work and contribution to the success of Seagate in work year 2006•Wrote up various lesson guides on basic troubleshooting of machines•Attend 6 sigma (Green belt/Basic)•Involved in machine upgrading with vendors

Bachelor'S Degree, Electrical And Electronics Engineering, (2Nd Lower Class) Gpa - 3.81

Graduated in June 2009 (2nd Lower Class) GPA - 3.81 Bachelor Electronic Engineering Degree in UNISIM

Dipolma, Electrical And Electronics Engineering

Results include:-  Electronic workshop I AD  Engineering Mathematics I A  Engineering Mathematics II A  Engineering Mathematics III.