Director - Ecommerce And Fulfillment
CurrentDirector - Ecommerce Business and Fulfillment (Singapore market)• Member of Shopee Singapore top leadership team: grew Shopee into #1 ecommerce player with good growth in user traffic, profit margin and NPS; familiar with all ecommerce functions i.e. financials, business development, marketing/PR, operations, data, product, people• Founder of SPX Express Singapore: built SPX into the #1 ecommerce logistics business with 200k parcels delivered daily, 2k staff, largest collection point network and industry-lowest cost per parcel • Lead of Shopee Singapore Fulfilment Center: 35k items shipped daily and 200 staff; drove continuous quality/cost improvement Director - Ecommerce Operations and Fulfillment (Global HQ)• Member of Shopee Operations top leadership team: knowledge of key operations challenges and solutions for each market in Southeast Asia; familiar with all ecommerce operations functions i.e. customer service, seller/shop/listings management, payments, ops risk management; • Global Lead of Shopee Logistics Operations: established robust operations/tech foundation and rapidly scaled from 1M to 20M parcels delivered daily; developed logistics strategy for each Southeast Asia market, tracked performance of all air/land/sea and domestic/international channels and drove continuous quality/cost improvement• Founder of SPX Express in Southeast Asia: designed operations/tech foundation from scratch and scaled to 3M parcels delivered daily; developed expansion plan for each Southeast Asia market, built centralised operations excellence functions and drove continuous quality/cost improvement• Global Lead of Shopee Fulfilment Center Operations: established robust operations/tech foundation and scaled to 200k orders shipped daily; developed 3P service commercial proposition targeting overseas sellers; drove continuous improvement in productivity and inventory turnover