Marcin Grochowski Email & Phone Number

Warsaw, Poland

1. Continuity of IT infrastructure,2. Supporting all applications for the business processes,3. Executing projects,4. Internal IT structure management.

Warsaw

1. Continuity of IT infrastructure,2. Supporting all applications for the business processes,3. Executing projects,

Warsaw

• Incident / Change / Problem management, root cause analysis, SLA’s based at ITIL• Designing and implementing IT systems ensuring business continuity and high availability• Multicultural user support, skillful understanding of their issues and needs• Taking care to maintain very good relationships with users• Critical Incident Management (24h On-Call)• Coordinating work between local and global IT departments• Management of external IT service providers• Administration of Microsoft Exchange Server (managing users and mailboxes)• Administration of videoconferences via Jabber/ WebEx/ Polycom• Implementation of standards related to information security, business continuity and management based at ITIL• Administration of users/ computers via Active Directory• Administration of SAP system user’s security• Administration of Microsoft SharePoint/ Microsoft Teams users• Android/Windows/IOS Phone Mobile Devices Support• Administration of Microsoft Office365• Remote administration via SCCM/ Remote Desktop/ Team Viewer/ Citrix• Carrying out an IT related training courses - OneDrive / SharePoint and IT applications for teams of 20 - 80 people• Maintaining devices across remote sites in Poland – Warszawa, Myślenice, Śrem, Poznań, Środa Śląska• Diagnosis and repair of computers hardware and software related problems• Creation of End Users FAQ• Participation and implementation of enterprise IT projects• Creating IT infrastructure for new company investments• LAN, WAN, WIFI devices monitoring• Coordination of hardware and software exchange by external companies across remote sites in Poland – Warszawa, Myślenice, Śrem, Poznań, Środa Śląska for more than 700 users

Płock Area, Poland

• Administration of accounts and user accesses based at Active Directory• Diagnosis and repair of computers hardware and software related problems• LAN, WAN, WIFI devices monitoring• PC hardware and software exchange• Taking care to maintain very good relationships with users• Carrying out an IT related training courses• Maintenance of register of preventive examinations carried out by physicians and institutions entitled to them• Management of the database of doctors and institution of the NZOZ and PZOZ• Organizing trainings for doctors and nurses• Entering data from doctors ‘follow-up reports to doctors’ lists for carrying out preventive examinations

Plock, Masovian District , Poland

• Diagnosis and repair of software related problems and IT equipment for individual clients• Designing and implementing IT systems for individual clients• Taking care to maintain very good relationships with users• Negotiating contracts and providing IT services• Repairing computers and fixing software issues across Płock• Ongoing IT support for individual clients• Sales via the Internet - Allegro• Taking care of customers• Acquisition of goods and services• Providing and organizing shipments and deliveries• Office work preparation of invoicing and other necessary documents

Płock Area, Poland

• Diagnosis and repair of software related problems and IT equipment• PC hardware and software exchange• Maintenance of fiscal devices - cash registers, computers, printers• Preparation of periodical accounting reports• Administration of LAN network• Carrying out an IT and fiscal related training courses

Płock Area, Poland

• Administration of server and user accounts in the Workgroup• Diagnosis and repair of software related problems and IT equipment for individual clients• LAN devices monitoring• Replacement and modernization of IT equipment• Care for business continuity based on IT equipment

Master Of Business Administration, Administration

Bachelor Of Science In Engineering, Computer Science, 2002

Activities and Societies: Członek Samorządu Akademickiego przy SWPW.