Teodora Borce Email & Phone Number

California, United States

Greater San Diego Area

Teller tools: Horizon FIS, WirePro, Image Center, Shortel, Excel, Word, Outlook, FDM.Processes: Open/Close Accounts/CDs, Deposits/Withdrawals, Remittance, Life Certificates, begin/end of day reports, voucher scanning, digital and analog document filing, scan documents, Funds Transfer Agreements. BVS financial training.Processed currency shipments from the main vault, reconciled and balanced bank ledgers.Processed CTRs (Currency Transaction Report), OFACs (Office of Foreign Assets Control) and SARs (Suspicious Activity Report).Placed stop payments and holds; responded to requests for credit information.Gained knowledge in all areas of government regulations.Responsible for reporting any customer suspected of suspicious activity immediately to the BSA Officer.Complied with all regulatory policies, procedures, and processes, including Bank Secrecy Act (“BSA”) and Anti-Money Laundering (“AML”), as they relate to job duties, and participates in all required training. Acted as back-up to supervisor.Trained new tellers quarterly.Continually contributed to profitability by demonstrating accuracy, honesty and proficiency.Assisted clients in achieving their financial goals by actively referring SBIC products/services, and by referring clients to other specialists at SBIC.Promoted business for the Bank by maintaining good customer relations, and referring customers to new promotional services.Responded to customer inquiries and concerns.Provided friendly, courteous customer service by greeting customers with smile, and acknowledged customers by name.Worked on projects that add value to the efficiency and presence of SBIC in the community (ie. Volunteer work introducing kids to banking).Collaborated with your manager to establish achievable referral and professional development goalsPersonal integrity and trust were essential in this money handling position.Worked with an amazing team of professionals dedicated to creating the best experience for our clients.

Greater San Diego Area

• Responded to inbound calls from customers• Documented calls in appropriate database and handled/escalated calls per program specifications• Conducted outbound calls per program specifications• Conducted insurance verifications to confirm patient benefits, assisted with problem claims, and performed case management to identify insurance and alternative funding sources per program specifications• Screened and processed patient assistance applications by determining eligibility and making outbound follow up calls as necessary• Responded to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns

Greater San Diego Area

• Reviewed, analyzed and verified the accuracy of applications pending underwriting for mortgage loan modifications• Trained newly hired Quality Specialists to perform their duties in an exemplary manner• Ensured that all customers received the strongest consideration for loan approval• Consulted with management on quality process improvement• Maintained a perfect record of administrative accuracy• Efficiently processed monetary change orders and corporate customer deposits• Processed currency shipments from the main vault, reconciled and balanced bank ledgers• Developed swift 10-Key numerical keyboard technique, which led to my success at processing substantial amounts of cash. • Continually contributed to profitability by demonstrating accuracy, honesty and proficiency• Personal integrity and trust were essential in this money handling position• A commitment to professionalism and strict attention to detail set me apart from my peers• Balanced teller drawers, the coin vault, and reconciled automated counting machines and ATM totals• Trained new tellers in banking procedures and operations• Processed large amounts of currency for business customer change orders• Maintained confidential financial records using Microsoft-based software• Performed daily opening and closing procedures in accordance with bank security policy• Organization and attention to detail were paramount to my success in this occupation