Interacting with various global companies to discover their learning & development needs and see if they can be solved through the XTENSOS training programmes.

I helped Irish IT professionals and companies find, access and enroll in local training and academic programmes that would help them gain more knowledge and improve the performance of the teams. I have interacted with: HRsProduct Managers and Product OwnersSoftware Engineers and Developers

Managing projects in the translation industry: - Budget forecasting and planning - Resource management - Point of contact for customers - Time management

- Broking benefits on behalf of our clients, by approaching the relative benefit markets and negotiating with insurers and providers- Developing a close working relationships with the client- Requesting details of scheme configuration, history and policy documentation from existing providers- Completing Benefit Summary Tables, Quote Requests and Quote Comparison Tables- Processing of Instruction to Proceed once preferred provider is selected to complete a renewal - Ensuring all provider documentation is present, correct and available - Running and managing renewal reporting- Invoice processing: full reconciliation of the invoices received from the provider against internal reports, investigate errors and provide resolutions - Providing support in underwriting and claim processes- Updating and maintaining all internal systems and documentation- Collaborative working with other areas of Thomsons in managing the client portfolios- Maintaining relationships with internal and external stakeholders.

-Delivering an excellent customer service experience to all Thomsons clients and employees-Responding to phone calls, email queries and admin work on time, and to the required high standard-Taking ownership of queries and ensure they are completed correctly-Championing the client internally and externally, and where required, challenging and showing assertiveness to achieve results and client satisfaction-Handling and recording complaints to FSA standards and timeframes-Completing scheduled work in line with contract and clients monthly processing including Client administration, pension schedule submission and Group Risk Renewals-Supporting peers in delivering to urgent requests and re-prioritisation of work load where needed-Delivering a high standard of quality on all administration tasks working to relevant deadlines-Offering support to the Admin team in peak periods-Suggesting improvements to process and delivery to ensure productivity is maintained and efficiency met

Luxury Fragrances

Luxury Fragrances