Teodora Johnson-Clara Email & Phone Number

Mexico

Represented 250 Employees.Qualit Assurance:Design and implement testing processes to identify software defects, inconsistencies, and areasfor improvement.Test the functionality and usability of new or existing software before it goes live to ensure it isbug-free. Work closel with developers.Write thorough test plans/test protocols, test cases, test scripts and test scenarios.Execute test protocols, test cases, test scripts and scenarios and log/follow-up on defects.Use a variety of testing tools and techniques, including manual and automated testing, to identifyand report software defects.Conduct regression testing to ensure that new code changes do not negatively impact existingfunctionalit. This involves retesting previously validated features after each software iterationor update.Evaluate software performance by conducting load testing, stress testing, and scalability testing.Ensure that the application can handle expected user loads without compromising speed,responsiveness, or stabilit.Create weekl, monthl, and yearly reports and power point presentations.Twice recognized as Employee of the Month from among 300 candidates.Video QC, Monitoring, Media Management:Verify whether a media meets the Samsung guidelines and requirements for either Linear or VOD.Check audio and video quality and compliance to include content categorization, captioning,subtitling, and all metadata management.Detect issues such as missing audio, poor video qualit, issues with loudness or aspect ratios,missing dubs, and more to help ensure regulatory compliance and conformity to the differentdeliver specifications established b streaming companies.Perform aging test and regression for all content.Gather evidence for issues and create and send reports.Update all media deliver on Airtable (Content Management tool).Read and analze metadata. Software Engineering:Analze application specific software and perform ambiguity reviews of business requirements.

Mexico

Answering emails and phone calls from customers. Calling clients to reschedule appointments. Making cold calls to generate leads from a provided spreadsheet.Organizing and consolidating calendars.Handling administrative tasks such as filing, scanning, and copying.Completing word processing tasks.

Mexico

Management and Supervision:Supervised 10 Junior Closer and 2 Senior Closers. Focused on pending opportunities and ensured all were followed up on.Ensured all agents were qualified to receive their attendance and punctualit bonus.Managed all agents’ schedules and approved or denied time off requests.Sent out weekl hours report to agents and management.Reviewed all weekl sales reports to ensure accurac.Assisted CEO on all marketing materials and advertising campaigns.Assisted marketing team and approved all material before it was aired or posted.Covered General Manager duties when necessar.

Tijuana Area, Mexico

Sales:Performed credit checks and welcome calls.Created and delivered dail lead reports for all agents.Analzed follow-up reports and sent out dail sales reports to the management team.Assigned and input new opportunities into the CRM.Emailed new customers to introduce our services.Conducted live monitoring dail and provided feedback to all agents at the end of their shift.Verified ownership of propert, unpermitted structures, kWh information, title information and ran FICO score on approximatel 30 new leads per da.Updated and uploaded all required documents to the CRM.Answered customer questions and concerns. Addressed customer retention issues when needed.Human Resources:Assisted HR with monthly activities such as creating certificates for new hiring classes, monthlyteam player and pending surprises on a dail basis to keep the team motivated.Answered incoming calls and welcomed new applicants.Posted job openings online, newspaper and radio.Hired at least 3 new applicants dail.Evaluated, tested, and interviewed all applicants on a call-in basis.Ensured 13 agents were scheduled for training ever Monda morning.Generated dail, weekl, and monthl reports to analze monthly budget.

United States

Receptionist:Greets guests and manages the front desk.Answers phone calls.Sorts and delivers mail.Prepares meeting and training rooms.Makes travel plans.Have coffee and snacks ready daily.input all new home information on MLS.Maintains security by directing visitors and issuing visitor badges.