Responsible for supervision of a staff of twelve people within the customer service department, from recruitement to training, constantly updating or changing the internal policies and procedures to achieve customers satisfaction. Deliver monthly reports to upper management which give them clear insight of improvements needed at the production/shipping/inventory departements to reduce losses due to faulty orders or lack of inventory. Key Achievements:- Implement new strategies within the customer service team in Canada and India to process customers orders and inquiries in a more productive way, reducing the response time (complains related to service reduced by 75% in 2016)- Successfully handled all customers complains and/or production issues and ensure a positive customer experience. - Established solid, positive and productive work environment by understanding the roles and needs of all team members.- Planned and coordinated customer / supplier relations by attending tradeshows and streamlining booth displays to maximize comfort and draw attention to new merchandise.- Actively involved in the testing and implementation of the new ERP system

Managed the inventory of the entire product line including the purchase and transfer of products. Coordinated the logistics of product transfers with multiple warehouses and freight companies. Was involved in forecasting and strategic decisions for development of new products.Key Achievements:- Complete reorganization of inventory and purchasing practices, which reduced inventory levels by 8% and stock outs by 80%.- Developed an Excel tool that gave management greater access to more comprehensive inventory data.- Improved professional relations with Client Service Personnel and Production Line staff by acting as liaison between both departments.

Managed several key accounts by continuously working to assure client satisfaction. Contributed to the growth of the business by offering integrated, multi-level solutions to B2B clients.Key Achievements:- Improved overall client satisfaction of key accounts by 15% through effective and timely communication and by responding swiftly to their needs.