Teodora Romanova Email & Phone Number

Warwick, England, United Kingdom

• Introduced recyclable takeaway cups, which appealed to a new demographic intending to be more environmentally conscious and attract new customers.• Started a lunchtime delivery service that increased the daily sales by an average of 15%.• Accepted deliveries and established a new file storing system which made it easier to locate files; hence, improving productivity.• Organised promotional offers by designing the menus, leaflets and signs displayed. • Monitored social media accounts of local organisations about any upcoming events such as cycling races to tailor social media posts.• Created vouchers and social media posts, advertising the café to the local groups, which bought four new customers per week on average.

Canterbury, England, United Kingdom

• Delivered fast and high-quality service by working in a team of three when taking food and clearing tables by utilising clear communication between us. • Resolved problems with food orders and customer complaints promptly by actively listening and liaising with the head chef and manager.• Maintained a professional attitude in a fast-paced environment that required multitasking.

• Performed stock control to ensure customer needs were met by exercising decision making when placing new orders and organising the intake of the deliveries.• Managed the entire establishment unattended by using my time management skills to plan the best route to tackle on average eight large orders at a time.• Refined my knowledge of wine and champagne characteristics to provide customers with high-quality recommendations confidently.• Took a proactive interest in the work by taking on extra responsibilities resulting in my promotion from waitress to champagne specialist in only a few months.