Teodora Stefanovic Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Prioritized tasks to meet the goal of filling 270 prescriptions daily while consistently meeting 95% of accuracy.
• Coordinated deliveries and maintained quality control by communicating with suppliers and distributors.
• Verified the accuracy of prescription information and did the follow-up with patients and doctors regarding refill requests via electronic fax and telephone.
• Provided outstanding consumer service by establishing a respectful and trustworthy relationship with patients, which led to client retention by 35%.
• Demonstrated practical and accurate skills in dispensing and calculating medication dosage while guaranteeing that quality performance scores remained at 90%+.

Belgrade, Serbia

• Performed weekly and ad hoc literature screening activities to identify potential ICSRs and other relevant safety-related information.
• Collected, documented, and processed Adverse Event (AE) reports from clinical trials and post-marketing sources adhering to Standard Operating Procedures.
• Informed the regulators of new safety information from Abstract screening, complied with the time deadlines, and avoided reporting duplicate ICSRs within the literature.
• Conducted search of abstracts via validated databases, e.g. Medline and Embase.
• Assisted with training new team members on safety data processing and project-related activities.
• Improved productivity of the team by developing custom web browser tools that help them to extract information faster.

Belgrade, Serbia

• Responsible for proper promotion of Vichy products to clients through professional education and the introduction of new techniques to fully maximize use of products.
• Built and maintained meaningful and friendly relationships with customers through personal interaction
• Worked with more than 100 clients per weekend.
• Assisted with training new hires
• Vichy’s brand ambassador at specific events.

Belgrade, Serbia

• Conducted surveys and collected data, using qualitative and quantitative methods such as interviews, questionnaires, market analysis surveys, public opinion polls, and literature reviews.
• Compiled reports and presentations from collected data and presented them to senior management.
• Supervised fieldwork research by coordinating field deployment, validation of the questionnaires, daily project monitoring, and writing reports.
• Data entry, data cleansing and analyses, data quality control, database management in Microsoft Excel and SPSS.
• Worked on numerous research projects supported by different international institutions and companies such as United Nations (UN), European Commission, Rio Tinto, International Labour Organization (ILO), UNICEF and.

Belgrade, Serbia

• Performed lab tests in the areas of blood bank, biochemistry, coagulation, hematology, immunochemistry, urinalysis and emergency laboratory diagnostics.
• Maintained quality results by running standards and controls, calibrating equipment utilizing approved testing procedures, monitoring quality control measures and protocols.
• Assisted in the organization of the work by matching computer orders with specimen labeling; sorting specimens; checking labeling; keeping work surfaces clean and orderly.
• Participated in performing test data calculations, plot results and preparing test reports to be checked by Laboratory Manager.
• Mastered and implemented laboratory policies and procedures.

Belgrade, Serbia

• Provided information and advice to customers regarding Eucerin product, simultaneously created and maintained relationships and loyalty with customers through personal interaction.
• Attended vendor training seminars and achieved the highest level of Eucerin product knowledge.

Belgrade, Serbia

• As a Data Entry Clerk on the project “Reach Out Sandzak II” which was supported by United States Embassy in Serbia, my main duties were:
• Collecting, documenting and entering all data into a SPSS database for further evaluation and storage.
• Working on database creation, assisting in data cleaning to improve quality of data.

Diploma: Full-Stack Web Development

Master Of Science - Ms, Pharmacy - Medical Biochemistry