• Prioritized tasks to meet the goal of filling 270 prescriptions daily while consistently meeting 95% of accuracy. • Coordinated deliveries and maintained quality control by communicating with suppliers and distributors. • Verified the accuracy of prescription information and did the follow-up with patients and doctors regarding refill requests via electronic fax and telephone.• Provided outstanding consumer service by establishing a respectful and trustworthy relationship with patients, which led to client retention by 35%. • Demonstrated practical and accurate skills in dispensing and calculating medication dosage while guaranteeing that quality performance scores remained at 90%+.

• Performed weekly and ad hoc literature screening activities to identify potential ICSRs and other relevant safety-related information. • Collected, documented, and processed Adverse Event (AE) reports from clinical trials and post-marketing sources adhering to Standard Operating Procedures.• Informed the regulators of new safety information from Abstract screening, complied with the time deadlines, and avoided reporting duplicate ICSRs within the literature.• Conducted search of abstracts via validated databases, e.g. Medline and Embase.• Assisted with training new team members on safety data processing and project-related activities.• Improved productivity of the team by developing custom web browser tools that help them to extract information faster.

• Responsible for proper promotion of Vichy products to clients through professional education and the introduction of new techniques to fully maximize use of products.• Built and maintained meaningful and friendly relationships with customers through personal interaction• Worked with more than 100 clients per weekend.• Assisted with training new hires• Vichy’s brand ambassador at specific events.

• Conducted surveys and collected data, using qualitative and quantitative methods such as interviews, questionnaires, market analysis surveys, public opinion polls, and literature reviews.• Compiled reports and presentations from collected data and presented them to senior management.• Supervised fieldwork research by coordinating field deployment, validation of the questionnaires, daily project monitoring, and writing reports.• Data entry, data cleansing and analyses, data quality control, database management in Microsoft Excel and SPSS.• Worked on numerous research projects supported by different international institutions and companies such as United Nations (UN), European Commission, Rio Tinto, International Labour Organization (ILO), UNICEF and British Council.

• Performed lab tests in the areas of blood bank, biochemistry, coagulation, hematology, immunochemistry, urinalysis and emergency laboratory diagnostics.• Maintained quality results by running standards and controls, calibrating equipment utilizing approved testing procedures, monitoring quality control measures and protocols.• Assisted in the organization of the work by matching computer orders with specimen labeling; sorting specimens; checking labeling; keeping work surfaces clean and orderly.• Participated in performing test data calculations, plot results and preparing test reports to be checked by Laboratory Manager.• Mastered and implemented laboratory policies and procedures.

• Provided information and advice to customers regarding Eucerin product, simultaneously created and maintained relationships and loyalty with customers through personal interaction.• Attended vendor training seminars and achieved the highest level of Eucerin product knowledge.

As a Data Entry Clerk on the project “Reach Out Sandzak II” which was supported by United States Embassy in Serbia, my main duties were:• Collecting, documenting and entering all data into a SPSS database for further evaluation and storage.• Working on database creation, assisting in data cleaning to improve quality of data.