Advised students on selecting suitable international colleges or universities, considering factors such as curriculum, teaching approach, class size, and location. Helped navigate the admissions process, including preparing for standardized tests, writing application essays, and securing financial aid or scholarships. Also, maintained partnerships and engaged in regular collaboration with some of the world's top universities.

Leading data collection and validation projects for clients, reviewing and managing external data submissions, transforming PDF reports into Excel templates, and investigating and resolving data validation warnings. Ensuring accuracy, functionality and data integrity, while managing expectations and delivering high-quality results.

Responding to customer queries in a timely and accurate way in Japanese and English language via phone, email or chat. Identifying customer needs, helping them use specific features, analyzing and reporting malfunctions and handling escalations. Additionally, responsible for developing and implementing company policies and regulations, ensuring that business operations and procedures comply with legal regulations and internal policies, as well as performing a range of duties including evaluating all current and new compliance regulations, reviewing company processes, and leading training sessions.