Teodora C. Email & Phone Number

•Managing Order to Cash team of 10+ people dealing with Collection activities for a leading pharmaceutical company •Reports using Excel•SAP ERP•Providing guidance, direction, and support to collection agents, overseeing their day-to-day activities and performance. Coordinate the workflow within the collection team, assigning accounts, prioritizing tasks, and managing workloads to optimize efficiency and productivity. Fostering a positive and supportive work environment, motivating collection agents to achieve their targets and maintaining high levels of morale and engagement. Providing regular feedback and coaching to collection agents, offering praise for accomplishments and constructive criticism for areas needing improvement. Conducting training sessions to enhance the skills and knowledge of collection agents, ensuring they are equipped to effectively negotiate and resolve debt issues. Allocating resources effectively, including personnel, technology, and tools, to maximize the team's ability to meet collection targets and objectives. Liaise with clients and stakeholders to provide updates on collection activities, address concerns, and ensure alignment with client expectations and requirements. Adapt to changing circumstances and challenges in the collection environment, demonstrating resilience and resourcefulness in overcoming obstacles and achieving goals.•Promote continuous learning process •Manage day to day operations and KPI's for OTC activities•Work directly with local operating country on Europe in order to solve issues and to align goals•Set reporting standards for different processes•Analyze current processes, identify errors, defections in order to find ways to create leaner processes •Perform reports on Past dues, backlog and Factoring•Actively working with the development team on macros, in order to improve and simplify the day-by-day activities on Collection and AR•Performing training to the team members including the macros•Supporting the team members on continuous growingBeing in the field of Credit Management has helped develop my soft skills, such as good communication with the client and good negotiation skills, as well as technical skills as good attention to detail and a very good analytical thinking. That brought me to exceed expectations results, and every quarter I demonstrated a growing will.