Teodora Kiš Email & Phone Number

Belgrade, Serbia

- Delivering comprehensive customer support services to both internal and external clients, ensuring timely resolution of inquiries and issues.- Employing analytical thinking to thoroughly analyze and address problems, utilizing data-driven insights to provide effective solutions.- Managing case escalations efficiently, liaising with relevant stakeholders to ensure swift and satisfactory resolution of escalated issues.- Conducting meticulous quality checks through sampling methodologies to maintain high standards of service delivery.- Upholding stringent Key Performance Indicators (KPIs) to consistently deliver top-quality customer support services.- Developing and documenting requisite procedures, generating detailed reports, and conducting thorough analyses to optimize operational efficiency and service quality.

Belgrade, Serbia

- Continuously monitoring security cameras, alarms, and other threat detection systems to identify potential risks.- Swift and accurate response to alarms and alerts, including executing appropriate security procedures and notifying relevant authorities or security personnel.- Coordinating and communicating with physical security operational teams to efficiently resolve incidents and prevent security threats.-Maintaining accurate records of incidents, activities, and interventions for documentation and analysis purposes.Implementing proactive measures to maintain security standards and prevent potential threats.

Belgrade, Serbia

Belgrade, Serbia

Belgrade, Serbia

Belgrade, Serbia

Master'S Degree, Criminalistics And Criminal Science

Diplomirani Menadžer Bezbednosti, Civilna Zaštita I Zaštita Životne Sredine

Education record

Education record