- Delivering comprehensive customer support services to both internal and external clients, ensuring timely resolution of inquiries and issues.- Employing analytical thinking to thoroughly analyze and address problems, utilizing data-driven insights to provide effective solutions.- Managing case escalations efficiently, liaising with relevant stakeholders to ensure swift and satisfactory resolution of escalated issues.- Conducting meticulous quality checks through sampling methodologies to maintain high standards of service delivery.- Upholding stringent Key Performance Indicators (KPIs) to consistently deliver top-quality customer support services.- Developing and documenting requisite procedures, generating detailed reports, and conducting thorough analyses to optimize operational efficiency and service quality.

- Continuously monitoring security cameras, alarms, and other threat detection systems to identify potential risks.- Swift and accurate response to alarms and alerts, including executing appropriate security procedures and notifying relevant authorities or security personnel.- Coordinating and communicating with physical security operational teams to efficiently resolve incidents and prevent security threats.-Maintaining accurate records of incidents, activities, and interventions for documentation and analysis purposes.Implementing proactive measures to maintain security standards and prevent potential threats.