Teodora Markovic Email & Phone Number

In my previous role as a Customer Support Agent for a firm specializing in garden and animal products, I was responsible for assisting customers with a wide range of inquiries related to gardening tools, seeds, fertilizers, pet food, and animal care items. My duties included providing expert advice on product selection, usage, and maintenance, helping customers make informed decisions for their gardens and pets.I regularly handled customer queries via phone, email, and chat, offering troubleshooting support, processing orders, and managing returns or complaints with professionalism and empathy. Staying updated on the latest products and trends in gardening and animal care was essential, as it allowed me to provide insightful recommendations that aligned with both customer needs and company offerings.Additionally, I frequently engaged with customers in both Swedish and English, leveraging my strong bilingual communication skills. Collaboration with other departments, such as logistics and product development, was also a key part of my role, ensuring that complex customer issues were resolved efficiently. Through delivering exceptional service, I helped foster customer loyalty and contributed to the company’s reputation as a trusted provider of high-quality garden and animal care products.

In my role as a customer support agent, I was instrumental in delivering efficient service to our customers. I regularly handled customer queries via phone, email, and chat. My multilingual skills enabled clear communication and enhanced the customer experience, showcasing my adaptability and commitment to excellent service in a multilingual setting.I handled a variety of tasks essential to daily operations. These included processing mail and packages, managing customer inquiries, and resolving issues related to deliveries and services. I used my fluency in Swedish and English to assist international customers and quickly learned a bit of Norwegian to communicate effectively with local clients. My responsibilities also involved handling transactions, providing information about postal services, and ensuring that all procedures were followed accurately. My ability to adapt and communicate in multiple languages contributed to a smooth and positive experience for all customers.

Belgrade, Serbia

As a third-year nursing student, I was able to confidently perform most tasks with minimal supervision. I was entrusted with administering medications, conducting patient assessments, and managing care plans almost independently. My experience allowed me to perform procedures like inserting IVs, catheterization, and wound care with a high degree of proficiency. I also took the lead in patient education, explaining treatments and care strategies while offering emotional support. Although I still consulted with my supervisors for complex cases, I worked autonomously, demonstrating my readiness for the transition to professional practice.

Belgrade, Serbia

Surgery before and aftercare focused education. As a second-year nursing student in the hospital, I've taken on more advanced and demanding tasks compared to my first year, reflecting my growing confidence and knowledge. I was entrusted with greater responsibilities, such as administering medications, performing more complex procedures like wound care, and assisting in patient assessments under the supervision of experienced nurses. I apply my theoretical knowledge to real-world scenarios, critically thinking through patient care plans and engaging more deeply in patient interactions, offering both clinical support and emotional care. My confidence allowed me to take on these tasks with a greater sense of autonomy, though I still seeked guidance when necessary to ensure patient safety and continue my learning.

Belgrade, Serbia

As a first-year nursing student in a hospital, I engaged in various foundational tasks and learning experiences critical for developing my clinical skills. I assisted experienced nurses and healthcare professionals with basic patient care duties, such as monitoring vital signs, supporting daily activities, and documenting patient information. I observed and learned from clinical procedures, participated in patient assessments, and gained hands-on experience across different departments. This role was essential in deepening my understanding of patient care, medical protocols, and the collaborative dynamics of healthcare teams, laying a strong foundation for my future nursing career.