Network Operations Engineer L1
Current• Provide Tier 1/2 technical support to diagnose and resolve network performance issues for a diverse client base.• Configure and troubleshoot routers, switches, and firewalls from vendors such as Cisco, Palo Alto, and Juniper to address connectivity issues and enhance network security.• Manage change requests and deploy new configurations to network hardware, minimizing disruptions and ensuring seamless client operations.• Respond to and resolve escalated network incidents and outages within SLA timelines, minimizing client impact.• Implement security best practices, including firewall policies, VPN configurations, and other measures to protect client data.