Overseeing and managing posts onsocial media platforms

As a sales assistant i am tasked with following the moves of the competition and bringing in new clients

helping in the recruitment process of the company by selecting relevant CVs, doing the first interview and participating in the final interview

As an Operations Account Manager at iaBilet.ro, I play a pivotal role in ensuring the seamless functioning of the company's ticketing operations. My responsibilities encompass managing client relationships, overseeing ticket sales, and enhancing customer satisfaction. My expertise in project management and data analysis helps drive new business opportunities and improve the overall efficiency of our ticketing systems.Key Responsibilities:- Account Management: I maintain and develop strong relationships with clients, ensuring their needs are met and their expectations exceeded.- Ticketing Systems: I oversee the operation of ticketing systems, ensuring they are efficient and user-friendly for both clients and customers.- Project Management: I lead and manage various projects related to event ticketing, from inception to completion, ensuring timely and successful delivery.- Client Relations and Customer Service: I serve as the main point of contact for clients, providing exceptional customer service and resolving any issues promptly.- Data Analysis: I analyze sales data to identify trends and opportunities for improvement, providing actionable insights to enhance ticket sales and customer satisfaction.- New Business Opportunities: I identify and pursue new business opportunities to expand our client base and revenue streams.- Problem Solving: I address and resolve any operational issues that arise, ensuring minimal disruption to our ticketing services.Achievements:- I have successfully managed multiple high-profile clients, ensuring smooth ticketing operations and high customer satisfaction.- I played a key role in developing and implementing new ticketing tools that improved the efficiency of the ticketing process for both clients and customers.- I consistently identify and pursue new business opportunities, contributing to the growth and success of iaBilet.ro.

developing new tools for organisers

in this position i learned how to communicate and how to work with an artist crew and with the artist themselves.In the almost two years in this position i've had experience handling hospitality for bands like Slayer, Apocalyptica, Disturbed, Whitesnake, Soulfly, Judas Priest, and Nightwish, just to name a few.Even though the job seems easy, it requires passion and dedication, and a bit of understanding how the industry works.

This organisation gave me the opportunity to learn what is happening before and after a concert/ festival. I learned what a pre-production and a post-production means and it gave me an insight on the thing that can (an most probably will) go wrong during an event and how to solve them.My position mostly involved being a bartender during the festival and from that i learned what true client service means. You can encounter numerous situations, given the fact that you are one of the first contacts the public has with the staff, and usually, all the complaints about the event reach you first.