With over eight years of experience as a Director of Customer Success, I am passionate about delivering value and satisfaction to my clients, who are some of the most prominent Fortune 500 companies across various industries. I lead a team that ensures the success of our portfolio using eGain's innovative AI Knowledge platform, powering omnichannel customer engagement.My core competencies include customer success, omnichannel customer engagement, SaaS, AI, eCommerce, account planning, presentation skills, relationship building and communication across client organizations, from the operational level up to the C-Suite. I have a proven track record of driving adoption, retention, and growth in key accounts, as well as planning and executing eCommerce strategies and programs. I have also received multiple awards and honors for my work, such as the Global Consumer Marketing Innovation Award and the ICE Award for Best International eCommerce Strategy. I hold an MBA from the University of Miami, where I graduated with academic merit.
Listed skills include E Commerce, Multi Channel Marketing, Product Management, Online Marketing, and 39 others.