I have deep passion about hospitality management and creating ideas on guests, staff and property awareness ensuring budgets are met. I would periodically conceptualize, bootstrap to successfully built guest relations, staff relations and property relations locally at countries that I oversee or manage the department or the Hotel. I have managed 4 General Managers, Managers and Staff on Hotel operational matters. I like to use best practices concepts and approaches towards guests, staff, properties and owners alike. Over the years within the Hospitality industry, I like to network at where I had worked and attend management self improvements to update myself occasionally. My ability to converse in Mandarin, Melayu, French , Thai, Japanese and English

• Responsible in overviewing the Hotel & Owner’s office operations. Going through with General Managers on their reports, GOP, SOP and budgets weekly.• Frequent meetings with the GM on Hotel operational matters, accountability and performance of the rebranded Hotel.• Link between the Management of the Hotel with the Hotel Operators and Hotel Owners via contract.• Implement requirements, reports on and work along with relevant government departments on monthly basis when needed. • Providing relevant and timely matters relating to the Hotel operations to the Hotel Owners needs and instructions. • Overview, process and complete the Hotel MOU, Sales Purchase agreements of property with land between Hotel buyers and Owner’s office staff. • Guide the Owner’s office local staff on steps to complete the sale of the Hotel, Company and Land, which sold in November 2016.

• Setting P&L as well as manpower allocation.• Negotiate best price with supplier to minimize cost of purchase for all hotel operating equipment’s and items.• Participate in developing hotel policies and operating procedures.• Hire, Train and Setting hotel goals and vision.• Handle and Manage hotel employee’s relationship.• Setting KPI of each department.• Generate and present report for owner's meeting.• Manage and direct overall operation.• Participate in lead generating and business development.• Readdress Hotel mission and values.• Maintain constant communication with all employees.• Driving hotel revenue performance through Sales and Marketing activities and maximizing profit by managing cost.• Analyse market conditions and implementing short and long-term business strategy.• Making important business decision according to business needs.• Completed the Hotel General Management duties and requirements of handover and proceeds on July 07 to join the Hotel owning company at their Bangkok office.

• Responsible within Organization to soft pre-open a Hotel, without any brand or chain support, within 4 months, on departments of Sales & Marketing, Public Relations and Reservations. • Drive Total Hotel Revenue – Overall responsibility for achievement of 4 Star Boutique Hotel. • Owner relations & presentations – Develop presentations and key owner communications to represent the hotel and owners. • Involved in annual Hotel Budget, P&L, GOP in-line with direction set by GM.• Prepare & manage cost-effective budget with measurable targets for department.• Development and Implementation of Strategic Hotel Concepts.• Financial Reporting, Analytics, Pricing, Market Intelligence with possible profitability, Forecasting and Revenue management strategies. • Analyzing guest history, arrival and GEI report with sales efforts.• Studying various industry publications for sales leads.• Collaborate with GM to evaluate business opportunities.• Customer Interactions – Relationship building, negotiations and site inspections.  • Review regularly sales & revenue activity reports of Sales and Marketing personnel to ensure individual targets and Sales objectives are being met or exceed.• Field Marketing – Engage Field and Support teams with team intimate consumer knowledge.• Hotel Marketing – Development and management of Hotel property collateral including websites, photography, brochures & sales kits.• Social Media & Public Relations – Key stakeholder in property reputation management through platform.• Community - Representation of the hotel through committees, engagement in local charitable and non-profit groups. • Revenue categories – Work with sales team to review, analyze and collaborate on revenue opportunities with review and approve all contracts.• Participate in the preparation of the Strategic Business and Operating Plans.

• Responsibilities in leading a unit of Sales Managers on different countries business sectors of the Hotel business accounts. • Preparing, budgeting, forecasting and setting quotas for the unit of Sales Managers to maintain, produce and attain the Marketing & Sales department overall targets in rooms or F & B targets. • Consolidate and assess managers submission of action plans, sales reports, promotions set by Department Head. • Ensuring consistent updating of corporate accounts matters of the unit business sector. Build rapport with existing and new clientele via entertainment and familiarization tours within hotel’s premises. • Liaise, entertain and obtain referrals from local or overseas corporate clientele for other future business opportunities. • Source and assist Department Head on information matters on decision making with team.