Gabriel Teperig Email & Phone Number

Romania

Following actions according to predefined operational procedures;Monitoring of NAGIOS systems and services on a 24 x 7 basis and escalations upon procedures;Execution, monitoring and alerting of predefined operational tasks on COREBANKING systems;Act as Operator to complete prescheduled operational tasks;Internet banking & IVR service checks;Delivering COREBANKING application, Debug users upon request;Daily file transfers, batch processing request executions;Executing several WEBMIN tasks upon procedures;Performing Deployment Operations on several environments upon request;Defining batch Jobs on Core Banking EOD environments;Managing DB sessions for Production Environments via WEBMIN;Monitoring DRC replications, Backup systems, FTM's, RedHat Openshift events and alerts.Define/Revoke Jira/Active Directory users access.

Bucharest, Romania

UK PROJECT IOT BUSINESS▪ receives and logs internal and/or external customer problem/request/issue via calls, webchat oremails and ensures proper documentation▪ performs customer reuqest/problem indentification and follows defined procedures to resolvedcorrectly. Documents troubleshooting efforts and customer information in data capture tool andwhen required, transfers the call or promptly notifies the responsibile party for resolution▪ performs incident notification and escalation to ensure problems/requests/issues arecommunicated effectively and receiver proper management attention▪ develops and maintains knowledge of customer and customer specific business environment▪ develops and maintains an understanding of customer Service Level Agreements anddepartment's/product's key performance requirements▪ develops and maintains product knowledge, industry knowledge, business and professional skillsby participating in on-the-job training▪ shares information required for the team to be successful▪ demonstrates understanding of the customer's business needs or market and maintains highcustomer satisfaction ratings▪ develops and maintains incident management and knowledge management tools, clientinformation system and service desk procedures▪ seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge basecontent, practicing skills and being receptive to coaching and constructive feedback▪ may identify root causes for customer dissatisfaction and recommend solutions to improve overallcustomer satisfaction▪ may take accountability for effectively handling senior level escalations or customer complaintsreceived via various sources▪ may deliver newcomers training and refresher training

Bucharest, Romania

U.S PROJECT / MOBILE CARRIER▪ meet the objectives regarding the quality and quantity of the work, respectively: answering the calls, immediate identification of the need / problem / dissatisfaction▪ ensure that the key performance indicators and objectives set by the team supervisor are met▪ provide support to clients by e-mail / telephone / chat and to verify the necessary information▪ provide the customer with other additional services related to the product or service for which heoffers support, to be available to the customer to offer support and to prevent other requests orproblems▪ handle each call successfully, offering correct and complete information about the product orservice it promotes, while satisfying the client's needs▪ observe the established working and contracting mode of the clients (communication scenario),being able to add the personal elements only in order to achieve the project objectives to a greaterextent▪ use and maintain during the conversation with the client a professional language regardless of theclient's state of mind▪ record all the necessary information in the computer system or in the computer application that ituses in its work as it was drawn up during the duration of the training program▪ represent in the best possible way the company and its clients

Master'S Degree, Project Management

Bachelor'S Degree, Management