Tera Johnson Email & Phone Number

Salt Lake City, Ut, Us

Park City, Utah, United States

• Market current tennis programs by creating flyers and schedules, updating social media page, appearing on local television and engaging with the patrons• Acting as main source of communication for all patrons and staff while practicing customer service skills such as conflict resolution and problem solving skills• Acting as a liaison to communicate effectively to the front desk• Organizing and creating yearly tennis calendar• Participating in team meetings as needed while writing meeting notes• Connecting with outside organizations to use facility for summer programs• Creating and sending monthly newsletter to inform patrons of current events• Programming and scheduling all tennis programs including tournaments, league, clinics and lessons.• Working closely with director to implement new programs• Assisting in a variety of recreation programs• Covering front desk shifts as needed• Complete all paperwork for new hires and train them prior to their start date• Sending seasonal surveys to analyze data and improve programs• Ensuring all paperwork is organized and in accessible location• Implementation of in-house leagues and player sheets• Communication between all USTA league captains and in-house leagues • Backlogging to ensure all patrons have been charged for court time• Handling refunds and registrations as needed• Participating in all other activities as needed, such as court cleaning, tournaments and recycle balls program• Proficient in excel, publisher, word, tennis bookings and civicrec• Development of various programs

Park City, Utah, United States

• Served as scheduling coordinator for all employees• Initiated and directed activities for up to 80 campers• Delegated and supervised the work of up to 15 camp employees each day• Mediated conflict between campers • Communicated and used customer service skills effectively with parents, employees and campers• Completed and discussed staff evaluations to promote professional growth• Sold Park City Day Camp to families over the phone, via email, and in person• Utilized Civicrec and RecTrac Software for camp registrations and transactions• Creation of summer calendar with themed weeks and daily activities • Communicated and partnered with businesses to ensure fun and safe field trips for up to 80 campers.• Administrative duties including completing registrations, filing, answering emails, daily deposits, etc. • Acted as the highest in chain of command when the Director appeared absent• Ensured risk management guidelines were continually maintained to create a safe, educational, social and nurturing environment.

Orem, Utah, United States

• Responsible for volunteers and providing feedback for overall performance• Acting as main source of communication for families and volunteers while practicing customer service skills such as conflict resolution and problem solving skills• Demonstrated flexibility in assisting in the job functions across the board when needed • Filled in for absent teachers and instructed students using preset curriculum

Orem, Utah, United States

• Implemented behavioral plans to children on the spectrum and create schedule to apply programs• Maintained positive energy and flexibility to meet individual children’s needs• Graphed data in real time

Pleasant Grove, Utah, United States

• Assisted and cared for residents in their activities of daily life• Trained new employees and students• Charted residents behavior and ADL’s

Lehi, Utah, United States

• Taught resource students in a small group setting • Met individual educational needs by providing specific lessons and feedback• Proved to have flexibility in teaching methods and the ability to explain material in different ways to students

Master'S Degree, Elementary Education

Bachelor'S Degree, Behavioral Sciene/ Family Studies