Tera Rogers Email & Phone Number

An accomplished Global Customer Care leader with 20+ years of comprehensive experience with luxury brand client services, operations management and strategic thought leadership. A dynamic, results driven leader experienced in leading and managing large scale cohesive teams and fostering operational excellence, driving revenue, optimizing processes and enhancing the client experience. A People leader that excels in leading large-scale cohesive teams, fostering operational excellence, and enhancing the client experience in the Customer Care and outsourcing industry. A proven track record to coordinate and implement processes end-to-end with continuous improvement. Ability to handle multiple time-sensitive projects and self-navigate to determine key stakeholders and decision makers. Ability to leverage quantitative analysis to guide data-driven decision making. Management consulting and comfortable with ambiguity and continuous change in a fast-paced environment. Demonstrated ability to deliver in a cross-organizational collaboration with ability to influence without authority. Strategically plan, implement, execute and monitor overall performance for B2C/B2B consumers and Third Party partner/Client Services team. Direct overall projects to ensure accuracy of deliverables as well as proactively work to resolve any impacts to business results through conducting periodic reviews. Uncover areas for additional revenue growth, and help to make informed go/no-go decisions. Facilitation of Executive Business reviews and implementation plans. Manage vendor negotiation and contracts for projects. Strong communication skills with the demonstrated ability to deliver concise messages with skilled expertise in Relationship Management, Customer Experience, Client services, Strategic Planning, Project Management,Operational Risk Management, Multi-site operations, Operational Effectiveness, Remote Program Management, Financial Services analytics, Contact Centers, Call Center Operations, Credit Cards, People Management, Team Building, Consultative selling, Business Analysis and retention.

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  Angelo State University

  Bachelors Of Business Administration