Tera Santucci Email & Phone Number

San Francisco, California, Us

People platform serving 300,000+ new and growing businesses with modern payroll, benefits, and HR tools.

San Francisco, California, Us

● Promoted after 6 months of exceeding expectations in previous role● Processed member-level terminations and changes for small businesses on a daily basis, confirming that updates were submitted accurately and in a timely manner, using Salesforce, Adobe Acrobat, and Google Sheets● Held an above-average quality accuracy score with an average of less than 1 error on a quarterly basis● Exceeded KPI goals with an above-average daily efficiency score of 90%● Regularly worked alongside fellow teammates in the Benefits department, using Slack, Zoom, and Jira● Tracked daily tasks and projects extensively using Google Sheets and Salesforce● Securely reviewed all data while verifying accuracy on multiple projects● Trained new employees and cross-functionally communicated where process improvements could be made● Corresponded daily with insurance carriers and brokers via phone and email using Salesforce

San Francisco, California, Us

● Processed group-level insurance submissions and changes for small businesses on a daily basis, confirming that benefit selections were submitted accurately and in a timely manner, using Salesforce, Adobe Acrobat, and Google Sheets● Held an above-average SLA accuracy score of 99% over the course of 5 months● Exceeded daily KPI goals with an above-average efficiency score of 100%● Improved processes on the team's internal SOP guide to better help newer specialists using Confluence● Regularly worked alongside fellow teammates in the Benefits department, using Slack, Zoom, and Jira● Tracked daily tasks and projects extensively using Google Sheets and Salesforce● Securely reviewed all data while verifying accuracy on multiple projects● Corresponded daily with insurance carriers via phone and email using Salesforce● Completed LinkedIn and internal courses in Degreed to continue to learn new skills related to the role

Los Angeles, California, Us

Transportation startup focusing on becoming the number one alternative to school buses nationally.● Independently managed multiple markets in a fast-paced environment, confirming that all drivers on the platform met compliance standards in a timely manner, based on local laws and regulations. Used HRIS software Fountain as well as DocuSign● Provided excellent customer service on a daily basis, communicating via text, email, and phone using Kustomer and Fountain. Regularly exceeded high SLAs, with 94.5% of emails and voicemails responded to within 12 business hours● Securely handled data provided in applicant background checks with SambaSafety, Checkr, and California Department of Social Services, as part of compliance to review, pause, onboard, and offboard drivers● Tracked daily tasks and projects extensively, using ClickUp, Shopify, and Google Sheets● Researched current trends and market data in Tableau● Trained new specialists remotely and regularly worked alongside fellow specialists, using Slack, Zoom, and Google Meet● Partnered with Operations Associates to prioritize efforts where drivers were needed most

Travel agency specialized in booking a wide variety of leisure and corporate travel, domestically and internationally.● Planned custom and complex travel itineraries for new and existing clients● Corresponded B2B on a daily basis with industry-preferred suppliers to plan travel and to receive incentives, upgrades, and other amenities for clients● Managed the company's social media accounts, website updates, web design, and multiple email and print marketing strategies● In charge of managing daily office operations and event planning as needed, including ordering supplies and organizing office parties● Onboarded new employees and trained fellow employees whenever new software was introduced● Supervised payments via credit and debit cards and handled all sensitive client information with professionalism and discretion using Clientbase CRM● Assisted with administrative duties, including managing appointments in Google Calendar, invoicing in Clientbase, processing and distributing payroll commissions, and answering incoming phone calls on a multi-line phone system● Researched industry trends on a regular basis, and kept up to date remotely with webinars using WebEx and Zoom

Cupertino, California, Us

Wholesale distributor of industrial radios and routers used nationally by Universities and local governments to measure earthquake activity and water quality.● Fulfilled sales orders B2B and B2C while managing invoices and supply chain logistics using Zoho Inventory for both Satel USA and Elevate Wireless● Provided detailed quotes to new and existing clients using Zoho Books● Developed marketing outreach strategies for new and potential clients using LinkedIn Sales Navigator, Seamless.ai, and Zoho CRM● Remotely performed office duties including managing projects with Clickup and Trello, as well as answered phones remotely using RingCentral and Ooma● Organized remote meetings via Zoom and Calendly; keeping up to date with colleagues via GSuite and Google Docs as well

Las Vegas, Nv, Us

Pet sitting for cat owners in the comfort of their homes.● Created content for their social media accounts while working alongside the office managerto monitor the company's social media presence● Worked with clients in the South Bay area and Peninsula on a by-request basis● Communicated with company owner and clients in a timely manner in order to assure theirrequested needs could be met● Responsible for both the home security and the health and safety of each cat in thehousehold during visits● Fed, socialized, cleaned up after, and administered medication to cats as necessary● Reported daily journal entries for clients with detailed information during each visit● Converted print documents to a digital format for Time To Pet● Managed timesheets, mileage, and payroll usings TSheets, Gusto, and Google Sheets

Wethersfield, Connecticut, Us

Online wholesaler of restaurant equipment and supplies.● Promoted within one year to Project Manager● Managed data entry projects using Excel and Trello, assigning them to fellow team members and following through to completion● Independently built new products using NetSuite and Magento● Quality-checked each product page for grammatical or technical errors

Dog walking and pet sitting for clients in the comfort of their home.● Responsible for daily dog walks with multiple dogs simultaneously, providing exercise andcommanding obedience to each dog of various breeds and ages● Reported daily journal entries that notified clients of any behavior changes and ● Fed and watered dogs and cats and administered medication as needed, and was entrusted to be in clients' homes unsurprised● Provided house sitting duties including collecting mail, newspapers and packages, watering plants, and putting garbage/recycling bins out on designated days

Travel agency specializing in international leisure travel for families, couples, and large groups, with a focus on Italy.● Within five years, promoted from entry level office assistant to executive assistant to the company president● Telecommuted from 2015 to 2017● Created print and online marketing using Adobe Photoshop, developed PowerPoint presentations, and wrote content for the monthly newsletter using Vertical Response and Constant Contact● Designed and proofread itineraries for leisure travel clients and group travel clients, primarily with Microsoft Publisher and Word● Redesigned and built the company's website twice using WordPress, Wix, and Weebly, which Google Analytics displayed an increase in web traffic both times, and managed all social media accounts● Created invoices and statements, managed multiple Outlook and Google calendars, trained new staff, and reviewed incoming resumes● Answered multi-line system phones, ordered supplies, greeted clients, and solved in-house IT problems

Minneapolis, Mn, Us

● Valuable retail team member with excellent attitude in customer service, with team skills reflected by regular promotion and increased responsibility● Responsible for work equipment and locked merchandise, worked in various departments of the store including cashier, backroom, signage, and the sales floor

Makeup Artist License, Makeup Artist Certification

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