Assign requests from Service Manager to agents on a daily basis, handle escalations and incidents submitted to incident queue. Create and manage user accounts, groups, print queues, share drives and control access rights using Active Directory and Microsoft Windows Server 2003/2008Create/delete Lotus Notes/Outlook IDs via Domino Directory administration serverComplete ad-hoc assignments/projects in an efficient and timely manner. Experience running PowerShell scripts.

Installed, setup and configured PCs. Installed, troubleshoot, and maintained multiple software applications. Proficient and familiar with the installation as well as maintenance of several operating systems including Microsoft Windows 2000/XP/Vista/Windows 7.Provided general helpdesk and desktop support to over 100 users including a remote site. Created tickets using Unicenter Service Desk. Created and managed user accounts using Novell ConsoleOne, distributed and administered Nortel IP phones. Proficient in a variety of software applications including Microsoft Office 2000, 2007 and 2010 , Novell GroupWise, Corel Suite Symantec GhostCast, IBM-Tivoli, Internet Explorer 6-9. Created ah-hoc reports from LegalEdge, a case management database system and imported results to an Excel spreadsheet. Performed other related duties when necessary.

city of detroit - law department detroit, miEntered data using LegalKey software, a records management program, assembled lawsuit files for attorneys and other law department personnel; assisted other clerical staff when needed. Performed other related duties as assigned.