Tera Harvey Email & Phone Number

• Played an integral role in the transition of private ownership of the Paddlewheel Riverboats to the St. Charles Park District which included the development of ticketing platforms, website design, policies &.
• Plans and organizes over 200 reoccurring public cruise tours which attracts an average of 9,000 visitors annually
• Develops an average of three special events a month which include partnerships within the community, education programming, fundraisers, and theatrical experiences
• Coordinates over 20 private charters a month which includes showers, weddings, corporate events, and senior outings
• Strategizes social media posts to promote special events, resulting in over 10,000 impressions per event
• Manages the operational budget and riverboat facilities which include the organization of pre-season & post season maintenance, obtaining contractor bids, inventory management, annual and routine inspections

Hoffman Estates

• Trained and supervised new team members
• Created and distributed daily tracking for multiple departments within Inside Sales while monitoring closed deals
• Contacted CDK Global and competitive accounts to educate clients of inventory solutions, gain client interests and coordinated appointments
• Met and surpassed daily goals
• Tracked hardware orders and confirmed delivery dates to improve customer experiences

Hoffman Estates

• Collaborated with marketing to create and implement campaigns and lead campaign conference calls for rollouts and progress
• Mentored and trained team members on new products and solutions
• Coordinated and assigned tasks and projects to the Demand Generation Team
• Answered Inbound Marketing line which included technical support, solutions inquiries and client retention

Hoffman Estates

• Met and surpassed campaign lead goals on a consistent basis
• Created and designed the Lead Generation Salesforce manual
• Trained new hires on Lead Generation process and the use of Salesforce
• Answered Inbound Marketing Line which included technical support, solution inquiries and client retention

• Met and surpassed monthly sales goals by actively staying informed about latest offerings and solutions while providing tailored guest experiences
• Anticipated guest needs and provided high quality service while upholding brand awareness and company values

• Proactively solved customer technical, plan and billing issues and addressed customer escalations
• Coordinated customer interactions, prioritize transactions and surpassed customer satisfaction ratings consistently
• Oversaw merchandising planograms and ensured accurate inventory management and supported the Territory Finance Representative annual audits