Tera Harvey Email & Phone Number

• Played an integral role in the transition of private ownership of the Paddlewheel Riverboats to the St. Charles Park District which included the development of ticketing platforms, website design, policies & procedures, marketing strategies and hiring & training of team members• Plans and organizes over 200 reoccurring public cruise tours which attracts an average of 9,000 visitors annually • Develops an average of three special events a month which include partnerships within the community, education programming, fundraisers, and theatrical experiences• Coordinates over 20 private charters a month which includes showers, weddings, corporate events, and senior outings • Strategizes social media posts to promote special events, resulting in over 10,000 impressions per event• Manages the operational budget and riverboat facilities which include the organization of pre-season & post season maintenance, obtaining contractor bids, inventory management, annual and routine inspections• Adheres to US Coast Guard policies & procedures along with the coordination of USCG inspections, maritime safety drills, and record management

Hoffman Estates

• Trained and supervised new team members • Created and distributed daily tracking for multiple departments within Inside Sales while monitoring closed deals• Contacted CDK Global and competitive accounts to educate clients of inventory solutions, gain client interests and coordinated appointments • Met and surpassed daily goals • Tracked hardware orders and confirmed delivery dates to improve customer experiences

Hoffman Estates

• Collaborated with marketing to create and implement campaigns and lead campaign conference calls for rollouts and progress• Mentored and trained team members on new products and solutions • Coordinated and assigned tasks and projects to the Demand Generation Team• Answered Inbound Marketing line which included technical support, solutions inquiries and client retention

Hoffman Estates

• Met and surpassed campaign lead goals on a consistent basis • Created and designed the Lead Generation Salesforce manual • Trained new hires on Lead Generation process and the use of Salesforce • Answered Inbound Marketing Line which included technical support, solution inquiries and client retention

• Met and surpassed monthly sales goals by actively staying informed about latest offerings and solutions while providing tailored guest experiences • Anticipated guest needs and provided high quality service while upholding brand awareness and company values

• Proactively solved customer technical, plan and billing issues and addressed customer escalations• Coordinated customer interactions, prioritize transactions and surpassed customer satisfaction ratings consistently• Oversaw merchandising planograms and ensured accurate inventory management and supported the Territory Finance Representative annual audits