Terah Krigsvold Email & Phone Number

Portland, Oregon Area

Portland, Oregon Metropolitan Area

Milwaukie, Oregon

 Review cashier work for errors and verify daily deposit of 300+ checks.  Maintain ledger for liquor account with an average of 500 daily deposits and revenues of $10 million weekly.  Reconcile debit and credit advices and create adjusting entries if necessary. Compare changes in earned license fee file and prepare register for earned fees for end of month posting.  Verify the appropriateness of refund requests and the accuracy of refund checks. Post weekly sales reports from liquor stores ensuring sales and deposits balance.

 Monitor and review the company's compliance management systems to identify gaps in the system and areas that can be streamlined for increased efficiency.  Analyze data and identify trends for systemic problems and work with leadership of other departments to create and implement solutions. Review questions and scenarios for employees all across the company to determine solutions that are compliant with applicable regulations and company policies. Interpret laws and regulations to ensure the company is in compliance and explaining applicable laws and regulations to other office employees in plain language. Respond to government agencies (such as the Oregon Department of Justice and the CFPB) as needed. Develop and/or review company documents (such as policy, procedure, work instruction and letters) to ensure compliance with federal and state regulations.

I assisted the Support Supervisor in leading 15 Support personnel and my duties included:Reconciling fees and interest on complex accounts.Adjusting fees and interest on accounts.Gathering daily productivity numbers and managing work flow to ensure that tasks are completed in a timely manner.Answering process and policy questions for Support personnel.Auditing work samples for accuracy. Overseeing training of new employees.My accomplishments include: Creating and implementing weekly and monthly productivity reports for the Support department.

Eugene, Oregon Area

Managed multiple major client accounts by providing expertise, support and customer service for account maintenance and activation requests via phone, e-mail and customized web portal. Analyzed and reconciled billing for client's cellular accounts. Maintained client spreadsheets/databases. Monitored, prioritized and responded to internal and external e-mails in multiple group inboxes. Received orders from clients and processed with cellular carriers and provided cellular technical support for client's employees. Assisted in maintenance of client's customized web portal.

Eugene, Oregon Area

Reconciled store inventory transfers and transactions on a monthly basis. Analyzed business reports and worked with other team members to create opportunities to drive business. Performed opening and closing store duties including creating daily schedules, counting down cash drawers and balancing end of day reports. Maintained store operations in the absence of the General Manager including responding and reacting to corporate communications and prioritizing tasks for the store team. Assisted customers on the sales floor and over the phone. Resolved complex customer service issues.

Master Of Science (M.S.), Accounting

Bachelor Of Science (B.S.), Accounting