• Captivates and educates large audiences with historical and entertaining information.• Delivers exceptional customer service to every individual, resulting in high customer satisfaction ratings.• Conducts research on historical landmarks and events to provide personalized presentations for tour participants.

• Successfully managed MECC's social media presence across multiple platforms, including Facebook, Instagram, Twitter, and Snapchat.• Provided detailed financial reports and analytics to inform decision-making.• Oversaw a website redesign, ensuring the new design was visually appealing, user-friendly, and optimized for search engines.• Maximized brand visibility and audience engagement through effective social media campaigns, continuously measuring and reporting on message performance.• Promoted special events, providing support during planning and execution, while delivering exceptional customer service to both internal and external constituents in a professional, helpful, and courteous manner.• Answered customer queries and routed phone calls for the department with efficiency and professionalism.