Tera Scovill, Cppm Email & Phone Number

Saint Paul, Mn, Us

St Paul, Minnesota, United States

Saint Paul, Minnesota

St Paul Minn

• Acted as main contact with 3M distributors through our call center to provide outstanding customer service• Coordinated cross-functional communication and teamwork between Supply Chain, Manufacturing, and Sales to find solutions to non-routine, complex and time sensitive issues• Prioritized and managed multiple responsibilities and delivered solutions to customers in tight timeframes• Educated 3M distributors on various processes and policies, and directed them to appropriate resources• Efficiently navigated multiple interconnecting software programs and databases• Processed customer orders efficiently and accurately• Trained new hires and other internal stakeholders

Maplewood, Mn

•Act as a point of entry for Paint Protection Film (PPF) warranty inquiries and complaints.•Act as a hub and coordinator between customers, PPF installers, 3M Sales Reps, and product distributors.•Document procedures, processes, and reference information resulting in reduced warranty claim reimbursement timeframes.•Develop mechanism for documenting and referencing inquiries resulting in improved customer satisfaction.•Process warranty claims using CSMS and CFR databases.

•Successfully identified, created and documented a systematic approach to organizing and tracking one-on-one coaching and leadership team development programs •Drove and maintained multiple client projects simultaneously, keeping projects organized and on track resulting in 100% on-time delivery •Maintained extremely busy CEO Outlook calendar to maximize time to the fullest across time zones•Acted as liaison between CEO and external senior level clients through phone calls and emails•Made travel arrangements•Wrote procedures and work instructions to translate information in a clear, concise and understandable manner•Gathered feedback through verbatim interviewing resulting in clear direction for clients•Merged client feedback data and created, reviewed and proofed all reports and materials•Tracked CEO expenses and corporate credit card use

•Assessed home buying and selling needs of clients, provided a client-centered, professional relationship. •Guided clients through and managed all aspects of the home buying/selling process including: completed legal contracts, presented and negotiated offers, arranged for and tracked progress of closing, attended closings and followed-up with clients post-closing.•Utilized Multiple Listing Service, M.S. Outlook and Word to efficiently manage and track transactions.

•Assessed home buying and selling needs of clients, provided a client-centered, professional relationship. •Guided clients through and managed all aspects of the home buying/selling process including: completed legal contracts, presented and negotiated offers, arranged for and tracked progress of closing, attended closings and followed-up with clients post-closing.•Utilized Multiple Listing Service, M.S. Outlook and Word to efficiently manage and track transactions.